The guys at Michael Jordan Nissan gave the ultimate customer service. They explained exactly what needed to be done how long it would take and quoted me the price. Plus Steve and his crew had my car finished before they said it would be done. I personally want to thank Steve and his crew at Michael Jordan Nissan they exemplified great customer service.
7/7/2017
Sandra B. VERIFIED CUSTOMER
Nothing against the sales guy in service department but just because they didn't see it happening didn't mean the car was not having problems.
7/7/2017
Shawntia M. VERIFIED CUSTOMER
Wonderful man. Very friendly and on the JOB. Thanks Scott
7/7/2017
SCARLETT M. VERIFIED CUSTOMER
Alice was great....No Hassel service
7/7/2017
THOMAS E. VERIFIED CUSTOMER
Love Mrs alice.so friendly and super nice really knows Nissan's
7/7/2017
Steven B. VERIFIED CUSTOMER
All went smoothly and everyone was friendly
7/7/2017
NICOLE B. VERIFIED CUSTOMER
I would give Scott Minervini a 10 very satisfied with the service I receive today.
7/7/2017
KENWANKA H. VERIFIED CUSTOMER
He helped me with everything I needed for my vehicle today and was very knowledgeable.
7/6/2017
JULIA S. VERIFIED CUSTOMER
Your staff is great, especially Carolyn Trapp.
7/6/2017
Don H. VERIFIED CUSTOMER
In for 25000 service and needed brake fluid changed. Was told my prepaid service contact did not cover this. Contract Clearly shows that it is covered. Had to show employee contract. Second time this has happened.
7/6/2017
ANGELA M. VERIFIED CUSTOMER
Alice is always very dependable and provides excellent service. Alice is definitely an asset to team 23.
7/6/2017
AYOGHASAKU A. VERIFIED CUSTOMER
It was very professional and friendly. It was also completed in a timely manner. Thanks
7/6/2017
DAVID M. VERIFIED CUSTOMER
Great experience. She was great!
7/5/2017
DANIEL K. VERIFIED CUSTOMER
I see the technicians coming out to brief the customer about what's going on or their finding but not to me. In addition to that they couldn't figure out the problem therefore I was told to replace a part that cost $800.
How could I get charged for doing nothing!? I came to see why my airbag light is blinking and technician was not able to communicate with my car system so plugging the scanner to my car considered to be a service that worth $120!?
I'm saying this because Im emotional but if I watch YouTube video i could come up with better diagnosis report than a single line note. I'm an engineer too I deal with my clients but never charge them for something that I can't be sure why the root cause is.
7/5/2017
RYAN H. VERIFIED CUSTOMER
Great job!
7/5/2017
Russell K. VERIFIED CUSTOMER
Better communication on the status of the work being performed.
7/5/2017
LINDY C. VERIFIED CUSTOMER
My service was excellent!!! I could not be happier.I'm from out of town, visiting for just over night, had a huge problem, very short on time on the holiday weekend of the 4th, and close to closing time, the listened to me then they fixed my problem quickly. I am so thankful for the quality and kindness I was given, especially Micheal, my Tech. Also, the nice lady, I don't know her name, who worked with me thru the process, and Scott who told to come right over when I called!
Your dealership was a life saver for me. I had a 2000 mile drive a head of me on the 4th and your service department provided me the peace of mind and the safety I needed to make it home to Arizona without any stress or worry....about the handling of my great Murano!!! Thank you to all involved....you have a GREAT team!