Billy Amaral has been very good to deal with as usual. He is, in my opinion, your best service adviadviser.
9/2/2017
Jeff E. VERIFIED CUSTOMER
Troy did a great job of getting me in and out quickly. He provided excellent customer service!
9/2/2017
TERI F. VERIFIED CUSTOMER
I always wholeheartedly entrust the care and service of my vehicle to David Greathouse, my service advisor, since the beginning of purchasing my car. I have complete confidence in David's ability to service my 2015 Chrysler 300. David never overlooks the details. He is always very thorough, and explains technical information and terms that are easy to understand, takes the time and initiative in ensuring my vehicle is safe to drive, coordinates transportation as needed, keeps me informed as to the status of my vehicle, sets up future appointments, provides prompt and accurate estimates, and always makes time for my concerns. David is always very courteous and professional. I will recommend family and friends to bring their car to Chrysler Rancho for their servicing needs. Thank you for providing such excellent service consistently for your customers such as me.
9/2/2017
Sean A. VERIFIED CUSTOMER
I was greeted promptly and my service needs addressed. The waiting area was clean and had coffee and water, wifi, and local news on. The timeline I was given upon checking in was exactly how long the whole service process took. They did a complete assessment of my vehicle, washed it, and I was in my way. Quick and convenient.
9/2/2017
JAMES S. VERIFIED CUSTOMER
Problem not fixed. When I called to notify the dealership they said that they would let Allen know and he would call me within the hour. That was weeks ago and I still haven't heard from anyone. The vehicle I leased from you has had multiple issues and it's barely two years old. Now your service is bad on top of it. Frustrating.
9/1/2017
Mark S. VERIFIED CUSTOMER
Dave rocks!! Shuttle service needs work through!
9/1/2017
Suzanne S. VERIFIED CUSTOMER
David was pro-active, and clear communication!
9/1/2017
Stephjen C. VERIFIED CUSTOMER
Troy was very helpful and professional.
9/1/2017
Charles P. VERIFIED CUSTOMER
Troy Miller is an outstanding sevice manager.
Thank you.
9/1/2017
Steve R. VERIFIED CUSTOMER
Yes, but he forgot about my rear tail light
9/1/2017
Steve M. VERIFIED CUSTOMER
Zachery took exceptionally good care of me and my car as usual.
9/1/2017
Audrey H. VERIFIED CUSTOMER
Allen was very efficient and courteous and work was completed on time
9/1/2017
Jayme L. VERIFIED CUSTOMER
Dave was able to schedule me quickly. Listened to my concerns. Provided recommendations and estimate. Work completed and resolved concern.
8/31/2017
Mike M. VERIFIED CUSTOMER
David took care of all issues and kept me informed.
Thank you!
8/31/2017
Nicholas G. VERIFIED CUSTOMER
Allen was very professional and kind.
8/31/2017
Andrew S. VERIFIED CUSTOMER
I strongly feel that the cause of my AC unit not working adequately is due to the a service that was provided on my AC unit in April. Your staff told me that was not the case after testing it today so I accepted that. Shortly after leaving the facility after months of only my driver side AC working adequately my driver side AC started fluctuating flow with out me adjusting it. I called back to the dealership about this and they said they only did a diagnostic check. Something doesn't feel right about this entire interaction. I'm considering writing a formal complaint.
8/31/2017
Derry P. VERIFIED CUSTOMER
He was prompt, professional, and thorough.
8/31/2017
Chad K. VERIFIED CUSTOMER
Zach was great. He provided a very accurate timetable and cost estimate for my repairs. He kept me updated throughout the process via text message, which was nice because it is tough to answer my cellphone at work during the day. Great job Zach!
8/31/2017
George H. VERIFIED CUSTOMER
Billy Amaral went over and beyond to take care of my car. Job well done!
8/30/2017
Christine W. VERIFIED CUSTOMER
My family and I always have our vehicles serviced at Rancho because of Dave. We followed him from Poway Jeep to Rancho. He has our complete trust. Today, sent an e-mail to Rancho's GM that was very complimentary of Dave.