Michael kept me posted on the progress of the work being done.
12/26/2017
Gregory P. VERIFIED CUSTOMER
I’m good with the work that was done
12/25/2017
Kevin R. VERIFIED CUSTOMER
Mr. Smiley was fantastic. Because of him and his excellent service, I will always bring my car to the Ford dealership for repairs and service!
12/24/2017
Reid M. VERIFIED CUSTOMER
They took good care of me today.
Thanks,
Reid
12/24/2017
Yer X. VERIFIED CUSTOMER
Great service at a decent price. Car runs great. Would totally recommend to friends and families.
12/24/2017
Tina E. VERIFIED CUSTOMER
Terry R. Service exceptional.
12/23/2017
Claude C. VERIFIED CUSTOMER
Merry Xmas
12/23/2017
Angela G. VERIFIED CUSTOMER
Troy was Great and I was very pleased with his customer service.
The person I was sent to in order to make my payment, however was NOT as pleasant at all.
12/23/2017
Fras A. VERIFIED CUSTOMER
Dearry smiley is a pretty good service advisor to me. Would always answer if i has a question. My roush mustang has been sitting in the shop for 54 days: I will never ever buy another roush vehicle again. Those cars are filled with problems and roush is always slow to reply to any fixes.
12/23/2017
Joseph P. VERIFIED CUSTOMER
Great service
12/23/2017
Jerome S. VERIFIED CUSTOMER
no feedback at this time.
12/22/2017
Octave O. VERIFIED CUSTOMER
Thanks for taking my vehicle in so quickly.
12/22/2017
Charles B. VERIFIED CUSTOMER
As always I am very satisfied and impressed with Terry and the service department.
12/22/2017
Joseph J. VERIFIED CUSTOMER
Micheal Kriston is a true professional!!!
12/22/2017
Greta Z. VERIFIED CUSTOMER
Terrance's friendly manner, professionalism and thoroughness were beyond reproach and I enjoyed my interaction with him.
One small issue I have, which is probably not a reflection on Terrance but more likely an issue with company policy, is as follows:-
*I purchased my Roush RS3 on 11/15/2016
*Don Bohn Ford sent me a thank you email on 11/21/2016, and kindly offered to carry out my first oil change free of charge
*Roush specification is for FULL SYNTHETIC oil
*I was advised at time of payment today that a charge was included to upgrade the oil quality to full synthetic
* I was in a hurry for an appointment and did not query this at the time
*However, upon reflection I contend that I purchased a Roush RS3 which requires full synthetic oil, my offer of a free oil change was given after my purchase and so the should have included oil of the correct quality by default
* I hope that my credit card can be reimbursed the amount charged to upgrade to full synthetic oil
Thanks and Regards
Lester
12/22/2017
Bobby G. VERIFIED CUSTOMER
Everything was perfect. Thank You. I will be seeing Terry again. I have his contact information.