My service rep Smiley was great. However I brought my truck in because my heater was not working and when I got my quote for the costs to fix the radiator which I was told should fix the heater 9 out of 10 times the quote included changing out my windshield washers squirters. This only leads me to believe what else is being included in this repair quote that I don't even know about. I was only told by the mechanic that my hoses were leaking however the entire job included replacing my entire radiator. No one pressure checked my radiator and confirmed that my hoses and RADIATOR was leaking .... The $2900 quote was astronomical and has led me to bring my vehicle to my local trusted mechanic Robotech auto to start with pressure checking my radiator.
11/15/2017
Aj S. VERIFIED CUSTOMER
I came in at 11:00 am on November 13 2017 the service rep asked if I can come back at 12:30 pm stated no problem came back at 12:30 to be told it won’t be long about an hour I was there for about 2 hours and a half left the service sept got on the Huey P Long bridge for tire lite to come on come to find out the did not air up my tires just rotate them
11/15/2017
Riva L. VERIFIED CUSTOMER
Ms. Hollie was very helpful & delightful, making my customer service experience much easier. Each time she had everything prepared for me before I got to the service department.
11/14/2017
Deb F. VERIFIED CUSTOMER
Terry was very helpful and great to work with!
11/14/2017
Laurie T. VERIFIED CUSTOMER
It’s abundantly clear I’m not welcomed as a customer any longer. I’ve been in at least once and up to twice a month to diagnose a front end noise. I’m either told they don’t have time to get to it and I have to come back or they can’t hear it but never offered to allow me to duplicate the issue with the tech. No worries. I won’t be coming back. You won’t have to deal with me or this POS vehicle any longer. I paid so much money for that vehicle. I can’t get it fix and I can’t gs rid of it. I’m in tears over this. I’ve missed work time to get there and have spent too much time. I’ve contacted Corporate and hopefully the RM will call me today.
11/14/2017
Edward D. VERIFIED CUSTOMER
Dearry was professional and did everything he could to make my experience a positive one.
11/14/2017
Barbara M. VERIFIED CUSTOMER
Everything as usual. Great service
11/13/2017
Ignace T. VERIFIED CUSTOMER
Sabrina was amazing. She kept me informed and offered options for pick up after hours. I was very satisfied with my overall service experience.
11/13/2017
James T. VERIFIED CUSTOMER
Terry is personable, considerate and was excellent at following up During my service experience.
11/13/2017
Krystal H. VERIFIED CUSTOMER
Hollie was friendly and courteous. She handled my transaction quickly and professionally.
11/12/2017
Michelle M. VERIFIED CUSTOMER
Sabrina was very attentive and friendly. Great service.
11/11/2017
Kelly K. VERIFIED CUSTOMER
YHOROUgh and quick.
11/10/2017
Alan J. VERIFIED CUSTOMER
Thank you so much for bringing the truck around for my wife. Great service!
11/10/2017
Donald G. VERIFIED CUSTOMER
Hollie was very pleasant. A very good experience.
11/10/2017
Mary S. VERIFIED CUSTOMER
Service was very prompt, courteous and helpful, as there at been an error in my bill which Sabrina caught immediately and was able to get it corrected.
11/10/2017
Alice K. VERIFIED CUSTOMER
Thank you for the great service
11/10/2017
Mary L. VERIFIED CUSTOMER
Sabrina got me in and out quickly. Very friendly. She explained to me all that was done and assisted me where to go. Thank You, Sabrina, great job.