I have had problems with my truck for the past 2 months. I had it evaluated initially at a local Ford dealer who could not find the problem. I called don bohn service at the request of region Ford manager since I purchased my truck at this dealer. I was happy with the quickness for which my truck was diagnosed and repaired. However, I called in advance and scheduled an appointment to have my truck evaluated. When I arrived, I was made to feel like my previous attempts to call and schedule appointment was redundant. I was made to feel like my truck was an imposition. I bought my truck from this dealer and felt like I should have gotten a service loaner especially since I had driven so far to get there. I had to rent a car for the 5 days that my truck was being repaired, and although I had the rental fee covered daily, I still had to pay for the daily insurance. (This was optional, but because of the distance and my unfamiliarity with traffic in the New Orleans area, I purchased the insurance.) I chose this dealer due to the selection that was available in the type of truck I wanted, but I do not feel I was valued as a customer and hope no one else has this experience.
8/21/2017
Eric B. VERIFIED CUSTOMER
He did a awesome job.
8/20/2017
Stanley B. VERIFIED CUSTOMER
Service is never completed .
8/20/2017
Elmer O. VERIFIED CUSTOMER
Oscar was very courteous and explained all the cost of the work to be done. He kept us informed.
8/20/2017
Fred B. VERIFIED CUSTOMER
Very easy to work with, knowable
8/20/2017
FRANCIS S. VERIFIED CUSTOMER
Top quality work, in a timely fashion, by courteous people
8/20/2017
Cornelius T. VERIFIED CUSTOMER
Terry,
I really appreciate the way you were able to fix my tire issue.
All was handled very professionally.
8/19/2017
Walter H. VERIFIED CUSTOMER
Hes a great service advisor.
8/19/2017
Sherri C. VERIFIED CUSTOMER
Thank you for your on time service of my 2012 Mustang.
8/19/2017
Nolan D. VERIFIED CUSTOMER
Wanted to get rebate on new tires it did ask service adviser twice I was told mail it in when I went to do that after I paid it said had to pay with Ford credit card I'm very upset I call a few times to c what I can do now but like always someone will call u back and still no response
8/18/2017
Philip L. VERIFIED CUSTOMER
As with every other time I brought my car over to get service I was completely satisfied
8/18/2017
Ernest H. VERIFIED CUSTOMER
Awesome service
8/18/2017
Sylvia G. VERIFIED CUSTOMER
Very helpful, knowledgeable, & polite.
8/18/2017
Aaron A. VERIFIED CUSTOMER
Terrace Raffetty did a wonderful job!
8/17/2017
SEAN W. VERIFIED CUSTOMER
I was greeted with a smile and my truck was serviced in a timely manner. I'm completely satisfied.
8/16/2017
Daniel M. VERIFIED CUSTOMER
Hollie did a great job! Thanks!
8/16/2017
Cleveland B. VERIFIED CUSTOMER
Was a great experience for me to know that I can feel comfortable trusting the service department will handle my vehicle with professionalism
8/16/2017
Lisa G. VERIFIED CUSTOMER
Mr. Smiley is so Gunn and took care of my SUV. I will only deal with him in the future
He kept me caught up and stayed in contact with me while my SUV was being serviced.