nissan broke thier contract with me life time oil change. tried to get me to commit to a diagnostic whitch wasnt needed
5/8/2018
Ali S. VERIFIED CUSTOMER
After texting on Friday ,I called at 3:00 pm the service person about my car and he hung up on me,and called back and left a message whit the secretary for an update on my car but no respond .saturday I had to go physically at 11:00 am and take care of the situation and they charge me an extra day on rent a car because of their own negligence .
5/7/2018
Joe H. VERIFIED CUSTOMER
I want to thank Mark and Victor for their outstanding custoner service. My experience has made me a customer of Nissan of Irvine FOREVER.
5/6/2018
Richard M. VERIFIED CUSTOMER
Thanks
5/6/2018
TAYLOR P. VERIFIED CUSTOMER
He did a great job!!
5/6/2018
Sharon L. VERIFIED CUSTOMER
Mark Nutter was excellent in communicating. Unfortunately our truck took longer than anticipated. We appreciated the truck being washed too.
5/5/2018
Yumika J. VERIFIED CUSTOMER
ecellent customer service ????????????????????????????????????????
5/5/2018
Bruce B. VERIFIED CUSTOMER
Great communication from my service advisor Mark Nutter about a problem found with a rear wheel bearing that was covered by warranty. Multiple calls by Mark and another advisor whose name I neglected to get when my car was ready by the time promised. Great job!
5/5/2018
Gerardo O. VERIFIED CUSTOMER
Great attention and good service. Service completed as promised
Victor was great. On the other hand, your appointment system on your website is horrible. Most customers don't know their maintenance schedule and trying to add on all of the extras before I can make the appointment is an extreme turn off. I just wanted to make an appointment for a 15,000 mile maintenance. When I tried to make the appointment, with all of the add-ons, it said that it would cost ~$500. If I didn't already have a pre-paid oil change, I would have gone somewhere else.
5/4/2018
Gary M. VERIFIED CUSTOMER
Mark is an outstanding Service Writer! Very professional and outstanding customer service skills! Kept me informed of my vehicle status!
5/3/2018
Randy K. VERIFIED CUSTOMER
Mark I'd very informative and helpful
5/3/2018
PATRICIA G. VERIFIED CUSTOMER
Victor provided me a space to do my business work while waiting for the service to be performed on my Nissan Rogue. That's great service.
5/3/2018
Jeff S. VERIFIED CUSTOMER
Very thorough and considerate. Thank you Mark!
5/3/2018
Grace G. VERIFIED CUSTOMER
Yes but my rear camera is not aligned
5/3/2018
Heather L. VERIFIED CUSTOMER
Angel is professional and very helpful. I always feel well taken care of when I leave.
5/3/2018
Bruce D. VERIFIED CUSTOMER
I needed to take a shuttle home, the cashier told me that I had to wait 90 minuets for the shuttle! But Thanks to the service department manager I got a ride after 35 minuets.
5/3/2018
Mary C. VERIFIED CUSTOMER
I am very happy with the service I received.
5/3/2018
John S. VERIFIED CUSTOMER
Angel was extremely professional and knowledgeable.