Nissan of Irvine Auto Repair Service

Fernando was very professional and answered all my questions.

Mark has been a pleasure to have as a service consultant. Always friendly and keeps me informed on the progress of my car.

Fernando was really helpful and courteous. He explained the car issues slowly and clearly. Thank you.

Victor provided outstanding customer service.

Fernando was very helpful and I would go back to him for future service.

Fernando was professional, courteous and helpful. 5 star customer service

They help me alot special Mr Victor

I’m happy to report that my anxiety about procrastinating service for my Rogue were put at ease by Mark Nutter. Thank you to him and to the service team for taking care of my car.

Mark is great !

Only the work that was requested was done. Fernando was courteous and accommodating. No unnecessary work was recommended or suggested. I am very satisfied with the service I received.

Mark was very helpful in explaining my options on what my car needed and should have done. He kept me updated on the progress of the work being done. I’ll be returning in the future for more car maintenance.

Thank you

Mark is always very helpful. He does a great job.

Great customer service

Very efficient and friendly

I already typed out all of the below on Yelp, and I’m just copy/pasting it: I had to go to the dealership this morning because my 2016 Nissan Rogue kept needing to be jumped. I called beforehand and was told there was availability at 9:30. I arrived a little early, provided my information, and was given a form that stated a "Promised Time" of 10:15. At 10:31 someone finally came to get me. I asked why the form said "Promised" if that was clearly just an estimate. I was told that my car was done at 10:15, but they took it to get washed - no one came to tell me this, and if they had I would have foregone the wash because I had made plans to be somewhere based on the Promised Time. A very nice woman behind the counter had me sign a form and told me where to find my car... But no one told me what was actually done on my car. I asked the woman, and she paged the service technician. He was waiting by my car and seemed confused that I was asking what had been done to my car - you shouldn't have to ask what was done to fix the issue (brand new battery) and to ask the warranty information on the new items added (apparently it's one year from being installed). I also wasn't warned ahead of time that I would be receiving text messages when I provided my cell phone number. I'm glad my car is running again, but I'm disappointed by the level of service provided - which I don't think was too lofty of a goal. Clearly there's just a lack of communication - between communicating why there might be a delay from the Promised Time, communicating that that delay is because of a car wash that I didn't want, and communicating what was actually done to fix the issue. I hope this helps improve service for future customers.

Fernando Hernandez and his crew are exceptional workers, unlike Angel Peña who likes to diagnose cars without a clue as to what he’s talking about. Fernando Hernandez is a very well mannered and humble guy and whenever I am helped by him I can expect to have my questions and concerns answered, I hope you guys can reward him for his excellent work. Thank you Fernando!

Excellent

Mark is always very pleasant and detailed as to service being done on car. He follows up and keeps me posted as service is being provided. I continue to come to this dealership because of Mark. Thank you

The only reason, I come to this dealership is because of your service personal especially Fernando,Hernandez. Keeps you informed is very knowledgeable does a great job.