Nissan of Irvine Auto Repair Service

Good

Thank you! The service was quick and my car drives much better again!

Glad they finally got the driverside airbag. And tha Nissan provided a loaner vehicle.

Mark Nutter is awesome. Always kind, courteous and informative. Best service I have had from a dealer.

Much better managed. Timely service, car cleaned, professional assistance.

Quick service, polite & friendly staff, comfortable waiting room

Thank you Glenn for your excellent service, overall the great communication

Super helpful, went above and beyond to help me with my car needs!

Very pleasant to deal with. Nice man.

Responsive service and very pleasant to work with

Mark Nutter was friendly, kind and informative. He made an appointment for me to get my vehicle inspected, he explained the results. I am completely satisfied with the service rendered.

I trust Mark and his recommendations for my car. I will continue to have my car serviced at your dealership.

Mark is THE BEST! We always feel valued when we deal with Mark. He always takes the time to explain everything without us feeling rushed. As long as Mark is at Irvine Nissan, we will continue bringing our NV200 in for servicing.

Good service.

Glenn was very helpful to look up my records for my 7/16 Rogue purchase. Within an hr. of drop-off, he called to advise us of needed filters to install. Happy to have a finished car by mid-morning!

I’m very grateful for everything he’s done for me

I bought my nissan at this location, others who bought nissans had there 1st 3 services free, which I thought was for my car also, but I was wrong. When I called to schedule an appointment for my 1st service, they quoted me 69.99, the service writer told me what was included, which was also a tire rotaion. When I got to the service depth I was met by my service writer Angel, which seemed bothered and with attitude. Told him I had an appointment which he said ok, for what, I told him. When I told him some of my concerns about the car, if it was normal or problems.. each item I told him, he made me feel in plan terms."stupid" like it was me and triEd to prove me wrong or to make it look like nothing was wrong. He never addressed the problems except for the mechanic to inspect the gear shifter. Which was normal. When we went to write up the ticket he said it was 69.99 for the oil change and 25 for the tire rotation. I said that not what I was quoted..he kept saying no, this is the charge and I said the guy who made my appointment quoted me something different aND like all sales people he asked who did I speak to, I tried to remember bit he said no one works here by that name, which I had tried to give him. I said well look up who wrote the appointment I'm sure he has his name there. He refused aND said there not set up for that. After arguing with him for a few minutes he discounted the tire rotation to 15. I only accepted because I thought to honor the cars Warrenton it needed to be done at a nissan dealership. Even when I asked about a sign that was posted about honoring other dealership coupons, I asked so I don't have to service my car here, he replied that I could take it any where but had to use the approved oil, etc and show proof of oil used or my Warranty would not be honored. So knowing this and how I was treated, I will not go back to nissan of irvine. I live in westminster which in traffic takes almost 45min to an hour. To get treated that way,is not worth the time and drive, I will seek another nissan closer to home.

I won’t trust this dealership any more it should not charge the fees it does when you get the cabin filter changed and wiper blades as the regular auto parts stores do for free, when you buy the parts. These fees are excessive really 21.40 to slide a filter in less than 30 seconds than a 15 dollar air freshener that no one told me about. Especially since the previous owners should have changed under service contact and told me it didn’t have one, now when I’m buying we can find it.. Ken Parsons

Thanks for your listings of potential possible future issues and their associated costs.

As always they take care of us quickly and appreciate the service experience.