Nice and easy all of the people were very professional, Angel was top notch.
10/11/2017
Ruby C. VERIFIED CUSTOMER
Thank you for your excellent attention!
10/11/2017
Horacio R. VERIFIED CUSTOMER
Angel was phenomenal!!
10/11/2017
Michael V. VERIFIED CUSTOMER
In 40 years he was the first to make our car buying a positive experience.
10/10/2017
Noe R. VERIFIED CUSTOMER
Great service
10/10/2017
Sachin A. VERIFIED CUSTOMER
I appreciate great service provided by Mark. He was so helpful and friendly.
10/9/2017
Ada G. VERIFIED CUSTOMER
I stopped in at Irvine Nissan Saturday without an appointment to have them look at the door handle on the driver's side. I was surprised to see all new faces except for Angel Pena. He was wonderful and had the door replaced in I time. I have always been very satisfied with Angel. He is very professional with wonderful customer service skills. Thanks Angel.
10/9/2017
Elsie R. VERIFIED CUSTOMER
Despite making an appointment, I waited nearly three hours for my car to have an oil change and a turning signal bulb replaced.
10/8/2017
Hector M. VERIFIED CUSTOMER
Always satisfied with the service
10/8/2017
Boris S. VERIFIED CUSTOMER
Awesome and quick service, will be back for future other needs. Thank you !
10/8/2017
Victor C. VERIFIED CUSTOMER
Always a great experience at Nissan of Irvine...Awesome customer service!!!
10/8/2017
Scott F. VERIFIED CUSTOMER
Mark was the best!! He took my appointment at the end of his shift. He knew me when I pulled up. He was very clear and told me what was going on clearly. He advised me of what needed to be done and how soon each was needed. I willingly give him all top rated marks. Thank you Mark!!
10/8/2017
Marisol N. VERIFIED CUSTOMER
1. If new ownership wants to retain customers, should have decided to honor coupons issued by prior ownership.
2. No carwash for the last 2 days?? Clearly, the rep would have known this! Why just not answer truthfully when questioned if customer's car was going to be washed? If I were told the truth when I dropped off the car, I wouldn't have been disappointed that my car wasn't washed when I picked it up. No point in lying. Customer will find out at pick up anyway and see the car is not washed.
The best part of my time there today was the shuttle ride. At least that part of the service is still good.
Overall experience today was subpar.
Good luck.
10/8/2017
Sam G. VERIFIED CUSTOMER
Mark is great ! Explains in detail what will be done.
10/8/2017
Kirsten E. VERIFIED CUSTOMER
2.25 hours for an oil change is ridiculous, especially since I had an appointment. This happens every time, and today was the last one. I will not be going to the dealership for service again.
10/8/2017
Fiona B. VERIFIED CUSTOMER
Mark was very helpful and provided excellent service.
10/7/2017
Jeffery G. VERIFIED CUSTOMER
Mr. Nutter and his crew handled my car's problem quickly. They showed good judgement in reaching out to me (the operator) to collect relevant data points (about my car, and how it reached the problem state) to expedite the diagnosis. Then, the team performed appropriate verification of the corrective actions. I left Nissan confident the problem was rectified.
10/7/2017
BRENNEN P. VERIFIED CUSTOMER
Mark Nutter was very helpful and gave excellent customer service. I am very impressed and will be back for my next service.