Victor was so great. Helpful, respectful, fun, knowledgeable. He want in a hurry and answered every question with authority. I lucked out getting his help today.
8/30/2017
John I. VERIFIED CUSTOMER
Victor is by far one of the best tech I have ever dealt with
I have a customer of your dealer for a little g time
My gratitude and appreciation to Victor and your team
John
8/30/2017
Janice W. VERIFIED CUSTOMER
Excellent..very helpful.
8/27/2017
Thomas P. VERIFIED CUSTOMER
Angel Pena is the reason I take my car to IRVINE Nissan. He is professional, detail oriented, thorough in his explanations, timely in his communications, and reliable in his customer service. He is simply superb!!! Dr. Thomas P
8/27/2017
Paul L. VERIFIED CUSTOMER
Victor Guerrero was great in explaining what was wrong and how it was fixed on my 2015 Sentra. I am very happy that it was fixed correctly. But, as I was driving my car home the radiator cap fell off of the car. I heard it rattle around the engine area then hit the street. Then liquid splashed up onto the windshield. I did not know it was the radiator cap until I pulled over (lucky I was on a side street and not the freeway) popped the hood and noticed the missing cap and radiator fluid splashed onto the engine. I walked back to where the cap was laying in the street. It looked OK so I put it back on and drove home without further incident. I can only assume the cap was not secured properly during the inspecting and servicing of my Sentra. This is not a big deal but I would like to stop by on Monday to verify that I have enough fluid in the radiator.
Paul L
8/26/2017
Barbara S. VERIFIED CUSTOMER
My husband took my vehicle in for service and had positive experience with Mark Nutter but he was frustrated by the fact that as he got in the car all of the mirrors, the seat, and the steering column were completely readjusted. It's reasonable for the seats to have been adjusted but certainly not the steering column. His question... "Why would they push the steering column all the down and in?" "If they needs to move it they should have at least attempted to readjust it."
8/26/2017
RANDALL T. VERIFIED CUSTOMER
Mark helped me through the entire service process. He was very kind and courteous. He made sure to keep me informed the entire way!
8/26/2017
Kenneth P. VERIFIED CUSTOMER
Angel did a good job..
Please fix your phones as this is a problem, last time i was there the car wash was broken down, now the phones???
8/25/2017
Bridgit W. VERIFIED CUSTOMER
New owner not standing behind prior service commitments. Unsure if work done properly. Would have gone to Tustin if I knew rewards and discount orogram was eliminated. I lost out on savings for expensive services and you lost me as a customer over a few dollars. Very disappointing.
8/25/2017
VIRGINIA C. VERIFIED CUSTOMER
Victor was very helpful and professional.
8/25/2017
Shannon H. VERIFIED CUSTOMER
Mark is always very kind and attentive. I truly appreciate his excellent customer service.
8/25/2017
MOJGAN M. VERIFIED CUSTOMER
Hi my name is Mojgan k Mozaffar . I am highly satisfied with my car services . For 2 times I came your center and Mr. Mark Nutter helped me for my car . He is te best employee I saw in car services . I really apriciate of Nissan for having people like him. Miss Alex is another person who helped me today . Thank you Nissan company for your customer service and having good people in your company .
8/25/2017
Robert V. VERIFIED CUSTOMER
Nice visit. Work completed very quickly.
8/25/2017
Sandra H. VERIFIED CUSTOMER
Mark did a great job greeting me, and
reviewing what needed to be done. He kept
me updated, and explained what was
needed to be done on the future.
He was very professional. I will ask for
him the next time I need service.
8/25/2017
PAUL L. VERIFIED CUSTOMER
Fernando was very helpful, explaining the results of the service.
8/24/2017
Richard W. VERIFIED CUSTOMER
Thank you Mark.
8/24/2017
Karen J. VERIFIED CUSTOMER
Angel is the best. All staff very friendly.
8/24/2017
Cecilia S. VERIFIED CUSTOMER
They take almost 2 hours just for oil change and rotation of tires
8/24/2017
Alexander F. VERIFIED CUSTOMER
Victor was extremely helpful and made sure I knew what was going on with the issue with my car. I think he is a credit to Nissan of Irvine and I hope he remains part of your team down there for a long time.