Nissan of Irvine Auto Repair Service

Great customer service. He's very clear with his advices and carefully explains the reports. He shows care and consideration. Overall, a great experience.

Amed was prompt, courteous and very pleasant. He explained the service clearly. I appreciate him

Mr. Nutter provided service that was above and beyond. After an inspection was performed on my car, an issue was found in my left axle. He recalled that I shared with him that a full replacement of the left side cv was performed less than 5 months ago and so he recommended that I follow up with the service center that performed the work. He was concerned about my safety and not taking advantage of my situation and while that might not mean much, that goes a long way to making me a customer for life. Ultimately, I returned to the other service center, pointed out the issue and they agreed to remedy the issue with haste. Kudos to Mark for a job well done. He knows how to take care of Nissan customers.

I’m very happy with my service with Mark. He is helpful and personable.

We rely on you

Rick is the best

Amed was very helpful and courteous. He explained my car problems well. Job well done.

Car was fixed and service was good

With Amed , can always expect exceptional customer service

Overall very happy with the service provided.

Juan has great communication skills, listens to my concerns, which feeds into trust.

My primary concern was a dash warning light. It occurred again the following day. I will monitor to see if it’s an issue.

excellent service Mark was very professional and knowledgeable

I went in for an oil change on my Sentra on 08-19-2023. Mark Nutter was great, kept me informed literally every step of the way, by text, email and since I was waiting in the dealership he walked over and let me know the status. He also let me know right off the bat how long it would take (2.5 hours) so that I was aware. The job was done quickly including a car wash. My issue is this: I went there to use a “1st Year Maintenance Free” card. I received that because Fleet Manager Jose **** had transposed a number in my loan paperwork that caused me to spend $90 more than what I should have. Instead of $23450 ($22950 plus $500 dealer markup greed), it was typed $23540. I asked for free maintenance for the first year good at any Nissan dealership (so I could go to one near me instead of the Irvine location that is 50 plus miles away from me), but Joe said it’s only good at his Irvine location. Yes, I should have just cancelled the purchase since the car hadn’t been delivered yet or I should have just had Joe redo the loan paperwork. Then again, Joe should have said he’d redo the loan paperwork since it was his screw up. So I drive the 90 minutes (!) drive, and find the “free maintenance” only means free oil change and free oil filter. Doesn’t include tire rotation, doesn’t include air filter. Which is BS, since these are part of regular maintenance. How to resolve this? Give me a voucher good for use at ANY Nissan dealership for free maintenance for the first year that will include air filters, tire rotations, fuel filter. Yes, the Irvine dealership owner CAN do this. Don’t give me any BS story that he cannot. Or just cut me a check for $90 to cover your guy’s screw up. No need for a phone call to discuss. Either arrange it so I can use the voucher at any dealership or mail me a check. My email address is Zelle is this email and cell# ****-****-xxxx, home address is 6888 Cartilla Avenue, Alta Loma CA 91701. Again, Mark was great and the job was quickly done. No complaints there.

Rick went above and beyond to make sure I got my car serviced in a timely manner. Very professional and friendly. A rare combination these days.

Excellent service

Very friendly, he explained to me what my truck needs.

They did whst was asked and help me understand future probloems but not up dale me on them

Excellent service. Very knowledgeable. And professional.

I brought my Nissan Rogue in for servicing to have a tire repaired under the road hazard warranty. I was greeted by Rick and explain to him the situation. He told me how long it would take and offered a ride for me which I declined and chose to wait for my vehicle. Rick kept me informed on the status of my vehicle and an estimated time of completion of servicing. The work performed on my vehicle was done in a very efficient and timely manner. Overall I was very happy with the servicing that was performed on my vehicle. Rick was very professional which I greatly appreciate. ThankYou for a Great experience at your dealership. Because of Rick's professionalism and customer satisfaction attitude I would definitely return to have any servicing performed on my vehicle and would recommend your dealership to family and friends. Thank you for a great experience. Paul H