When scheduling vehicle for diagnosis on heated seats not working and at check in, I told the service dept I was selling or trading my car in soon so didn’t want to spend too much to fix. Neither person told me it could be very costly. I brought car in at 10 am and by 5:50 I called and no one had looked at my car. Told him to forget it and picked my car up the next afternoon. At that point he said yes, it could be very costly. I was willing to pay to have it diagnosed but when nothing was done all day, I decided to just get my vehicle. We’ve always had good service before so hate that we had a bad experience on this.
12/11/2017
Ronald K. VERIFIED CUSTOMER
Enjoying our service maintenance plan and the timely manner in which the vehicle was serviced and ready for pickup. Thank you.
12/11/2017
Mike S. VERIFIED CUSTOMER
I’ve been completely satisfied with the purchase of the vehicle and the service of said vehicle. But I will say I’ve never had a company ding dong me as much as crosely ford. It’s a text, email or a phone call almost every day. They really need to cut that **** back some. Geez
12/11/2017
Standlea P. VERIFIED CUSTOMER
Very professional
12/10/2017
Sarah S. VERIFIED CUSTOMER
Nice and quick, as always!
12/10/2017
Sharon F. VERIFIED CUSTOMER
We're going to try doing business with another Ford dealer. Thoroughbred. Took our car to quick lane and they said it needed a bushing. Spent our Saturday morning for the repair only to find out the part did not need replaced. This is only one incident of several over the past year. Good news is you didn't charge us for a part that did not need replaced.
12/10/2017
James C. VERIFIED CUSTOMER
Great service. Might staff up, so they can answer the phones. They were ringing like crazy.
12/10/2017
George R. VERIFIED CUSTOMER
Another completely satisfying experience.
12/10/2017
Harold S. VERIFIED CUSTOMER
Good job
12/10/2017
Diane S. VERIFIED CUSTOMER
Tyler stout was great. Very courteous of my time, efficiently giving me the status of needed repairs and answering my questions fully. Thank you Tyler!
12/10/2017
Herman M. VERIFIED CUSTOMER
The service was a terrible Dave DeMent should be fired plus he cost me $50 for my interlock system which is mechanics made a violation while they’re working on
12/9/2017
Troy T. VERIFIED CUSTOMER
It's doing it again. There's a Creek in the a panel and I will have to schedule another drop off probably early this upcoming week. Other than that the service was great
12/8/2017
Eric C. VERIFIED CUSTOMER
Casandta is a valuable asset to your business
12/8/2017
Dudley M. VERIFIED CUSTOMER
Thanks for your honesty & job well done. Many dealers aren't honest. Jiffy Lube is the worst-they tell you you need work that isn't true in order to run up your bill to make money. I was impressed with your treatment of other customers.
Dudley M
12/8/2017
Jessica R. VERIFIED CUSTOMER
If you would like comments on my experience please call.
12/8/2017
Brian A. VERIFIED CUSTOMER
We had a 2012 Focus w/ many, many transmission problems. Every time we brought it in, we we told that "the shuttering was within reasonable limits"... that is, until our warranty expired. Now all of the sudden, it's time for a new transmission/clutch?
We spoke to your team about a trade in... specifically stating exactly how much we were willing to pay and exactly what we wanted (both were within reason). We were persuaded to look a cars with a lesser value for what we wanted to pay, or way overpriced vehicles.
I know that the purchasing department and service are separate, but we did not want to overpay for another car that only ford would be able to service.
We did trade in our car for the numbers that we pitched to the sales team. We are now driving a 2018 Toyota Camry Hybrid (this after our last 5 vehicles have been Fords).
12/8/2017
Don M. VERIFIED CUSTOMER
Good service,totally satisfied.Will use,again.
12/8/2017
Deanna W. VERIFIED CUSTOMER
The Quick Lane is always a good experience. Friendly, quick, & easy.
12/8/2017
Cary S. VERIFIED CUSTOMER
Everything went well n got out in a little over an hour. Thanks