Travis was very professional and assisted me with respect. He went out of his way to contact me when my truck was done and then went outside to activate the car wash for me when I declined to have someone else wash it for me
11/18/2017
Rhonda O. VERIFIED CUSTOMER
I needed a brake lamp replaced. Casandra was very friendly and assured me it would be taken care of asap. I was pleasantly surprised to be headed home in less than 20 minutes.
11/18/2017
Linda S. VERIFIED CUSTOMER
Tyler kept me informed on all progress and recommendations. Professional,caring attitude. An asset to Crossley Ford.
11/18/2017
Richard C. VERIFIED CUSTOMER
Always sayisified, and always treated well at Gary Crossley Ford!
11/17/2017
Jim P. VERIFIED CUSTOMER
Arrived at appointment time as was on my way within the hour. Good job.
11/17/2017
James M. VERIFIED CUSTOMER
Thank-you dave,and all the service dept.everyone we spoke to was very helpfull and courtios.
Thank you james& annette maples
11/17/2017
Joseph R. VERIFIED CUSTOMER
They were efficient and had the truck done early.
11/17/2017
Tobi K. VERIFIED CUSTOMER
Had my car two days, one because of employee was sick and second didn't get done . Poor communication on second day. Said it would be done by 3 or 4. Arrivd at 4:30 not done. Usually satisfied but not this time
11/17/2017
Cynthia F. VERIFIED CUSTOMER
Took car in for 60,000 Maintenance expecting spark plugs
To be changed, they deferred this till next service. Will have to
Plan another day for this to be completed. Not happy about this
Handeling of the service.
11/17/2017
Carol C. VERIFIED CUSTOMER
The employees did great, there just wasn't enough of them.
11/17/2017
Kyle S. VERIFIED CUSTOMER
Quick Lane is always disappointing. Not awful, but consistently a problem.
11/16/2017
Dennis T. VERIFIED CUSTOMER
Service was performed on my vehicle that I had not requested
11/16/2017
Marilyn M. VERIFIED CUSTOMER
I CAME IN FOR 75,000 MI CHECK AND NEW SPARK PLUGS, I HAVE SPINAL PROBLEMS SO WHEN THE CAR WAS READY I ASK IF SOMEONE COULD PULL IT UP CLOSER AS I WAS IN A LOT OF PAIN AND VALORIE WENT AND BROUGHT IT UP CLOSER FOR ME AS GUYS WERE ALL BUSY. THOUGHT THAT WAS VERY SWEET OF HER. THANKS VALORIE. Marilyn M
11/16/2017
James M. VERIFIED CUSTOMER
I wasted $125 on a problem that isn't fixed with a known transmission issue due to poor design and function. Also, I placed 4 phone calls over 4 days before getting a call back and all in all I feel like your service department lied to me just to ring the register. I'll never be back for service or to purchase a vehicle. Horrible experience twice in a row.
11/16/2017
Steve N. VERIFIED CUSTOMER
Valarie did a great job.
11/16/2017
Joyce W. VERIFIED CUSTOMER
My app was s couple of weeks ago and now you ask me today about my experience. I will never use your services again. On the day I did have an appointment, my vehicle was not ready at the agreed upon time. And worse, my car sat at the Quick Lane for several hours after the seatbelts were fixed. The incompetence of your staff was stupendous. The courtesy to even say "I'm sorry" by the service advisor the day I was there 2 weeks ago was totally non-existent.
11/16/2017
Todd C. VERIFIED CUSTOMER
I think it's wrong to charge somebody to balance the tires when you've already pulled them off to rotate them it used to be part of the works package to have a balance 2 years ago
11/15/2017
Judith D. VERIFIED CUSTOMER
Jeep was completed prior to promised date.
Appreciated the frquent texts with updates and opportunities to ask questions.
11/15/2017
Troy S. VERIFIED CUSTOMER
David kept me informed of the process for my repairs on my vehicle made me feel very welcome was very attentive to my needs he is a very good customer service representative