It takes entirely too long to get an oil change, tire rotation anymore. Also stood there waiting to be helped for 15 minutes when I arrived. It feels like the service writers intentionally ignore people. Not enough help available! I will never go back there.
11/14/2017
Michael S. VERIFIED CUSTOMER
Handled issues quickly and efficiently
11/13/2017
Gary P. VERIFIED CUSTOMER
Only complaint I have is every time I go to a dealership including yours for service on my truck they drop my tire pressure to 35psi or 40. I have 10 ply tires that are capable of 80 psi cold and I run 55 to 60psi on and every time they drop it.. everything else is fantastic....
11/13/2017
Cheryl I. VERIFIED CUSTOMER
Was glad they checked everything and let me know what was urgent and what needed to be done soon but not that day. I was also glad they let me know early enough in the day that I did not have to worry about not getting my truck back that day and worring about how I would get to work not having a vehicle if they kept it over the weekend like I have experienced before.
11/13/2017
Jami I. VERIFIED CUSTOMER
I was so surprised by the quick service. I was having service on 2 vehicles. I could not get an appointment at the same time for both. So we waited on the first and planned coming back for the second. I could not believe how quick they got the first one done and we did not have to wait that long. The only thing I have to say is that my service was on done on Veteran's Day. I asked if there was Veteran's discount since Ford gives a Veteran's rebate when buying a vehicle not just on Veteran's day even. Not that I think a discount is necessary just since Ford gives a rebate figured maybe even a tiny discount on Veteran's day.
11/13/2017
Angela S. VERIFIED CUSTOMER
I had a 9am appointment. I was told it would take half a day. My car was not finished until 4 pm
11/13/2017
Mary D. VERIFIED CUSTOMER
Gary Crossley Ford is always very professional, warm, and easy to work with. I appreaicate how fast they work and how accommodating they are. Tyler was great.
11/13/2017
Ryan M. VERIFIED CUSTOMER
Satisfied with work but the expectation was not set on how long the service would take. I had to UBER back to dealership to pick up loaner instead of just leaving with loaner on original drop off.
11/13/2017
Lemoine L. VERIFIED CUSTOMER
He did an outstanding job. I was very pleased with his service.
Thank You,
Charles Lillich
11/13/2017
Tina A. VERIFIED CUSTOMER
All of the employees are great! I never have to wait long and they do a great job!!!
11/12/2017
Ray C. VERIFIED CUSTOMER
They were courteous and quick.
11/12/2017
Jon O. VERIFIED CUSTOMER
She needs to be promoted..........
11/12/2017
Jerry L. VERIFIED CUSTOMER
I have $12 to $14 in my membership account and was not asked if I wanted to use it towards today's service. I was not told how much today's service earned me for my membership. Does the Fast Lane still have that program? Thanks.
11/12/2017
Gerard P. VERIFIED CUSTOMER
Great service as always
11/11/2017
Judith M. VERIFIED CUSTOMER
Within the last 2 days I have received 6 emails of which 2 were valuable to me, 1-You will let me know when my car is ready and 2-it is ready. I received 2 or 3 phone calls wanting me to trade it. I received a text message today asking me to review my experience and another email leading me to this survey. Too much! Loved the service and staff especially Trish in the Collision Center.
11/10/2017
Clifford T. VERIFIED CUSTOMER
Crossley team to a great job on this one!
11/10/2017
Matthew K. VERIFIED CUSTOMER
All the people that work in Quick Lane are always professional, courteous and helpful, this is the very reason I continue to return.
11/10/2017
Joshua E. VERIFIED CUSTOMER
I'm just glad you guys could get done what Sunset Ford cannot I'm almost at 100,000 miles and Robert has been trying to get everything fixed on my car that's under warranty as possible that way I don't have to deal with driving at 300 miles back to you guys to get something done since I can't trust any dealer out in St Louis thank you very much
11/10/2017
Kyle B. VERIFIED CUSTOMER
I'm totally satisfied with the actual service itself but it took 4hours 15minutes for an oil change, tire rotation and fuel system cleaner. A gentleman sat next to me 2hrs after I got there for a oil change and tire rotation and then left 45 minutes before me. Both of us were walkin clients, that can't and should happen! It took 20 minutes after my keys were dropped off by the technician to the front representatives got to me to tell me my car was finally done and pay. Again, this can't happen!
11/10/2017
Jim S. VERIFIED CUSTOMER
Never had a bad experience with any of the services I have had done on my vehicles