Benjamin was great I came in without an appointment or even a call ahead and he immediately got my vehicle in the garage and me in a rental.
8/26/2017
Marilyn W. VERIFIED CUSTOMER
Tyler did a great job.
8/25/2017
Joyce B. VERIFIED CUSTOMER
Very expensive but I'm always happy with my treatment at Gary Crossley. Everyone is very helpful and friendly.
8/25/2017
Tara R. VERIFIED CUSTOMER
My wife dropped her car off for 10,000 MI regular service through our maintenance program that we purchased with the vehicle. She used the key drop at 6:55 a.m.. When I called at 2 p.m. to check the status of the service, there was no record of that car even being worked on. It appeared that the keys were picked up at 6:45 by Tim a service writer and her key was deposited at 6:55 a.m. . The key was still in the box and there was no one that had any idea that it was still there. Had I not called at 2 p.m. to check the status I'm afraid when she showed up at 6 p.m. to pick it up the car would have been sitting in the same location where she dropped it off. After I spoke to Christine and to Kyle the car was immediately worked on and serviced and delivered to my wife's office at the Ford plant. The process didn't work today. Thank you, Dan Rozum
8/25/2017
Richard D. VERIFIED CUSTOMER
Got me in for diagnostic. Fixed problem. Got back on the road.
8/24/2017
Elizabeth B. VERIFIED CUSTOMER
Valorie is always kind, timely and helpful.
8/24/2017
Edward M. VERIFIED CUSTOMER
David handled the service in a professional manner.
8/24/2017
Blc P. VERIFIED CUSTOMER
Good
8/24/2017
Ronald T. VERIFIED CUSTOMER
Very satisfied
8/24/2017
Rodney S. VERIFIED CUSTOMER
Tim was very helpful with my truck
8/24/2017
Stephen L. VERIFIED CUSTOMER
Tim did a great job in fulfilling my expectations on service. If only the sales staff would do as good a job maybe I'd by my next car from them instead of Thoroughbred Ford.
8/23/2017
Lester D. VERIFIED CUSTOMER
Really like the staff. They seem knowledgeable and efficient. I do feel that maybe you should consider expanding your quick lane. I haven't had my car washed in I don't know how long d/t broken car washes. So, instead of marketing a service we don't get, which lowers satisfaction, use that space to add more bays so your growing clientele can get their services done with less waits. Which would increase satisfaction. I hate that the friendly staff and quality work get forgotten bc of frustration over long waits and non existent car washes.
8/23/2017
Joshua W. VERIFIED CUSTOMER
Fantastic service thankful to have people like Cassandra Clark
8/23/2017
Carol M. VERIFIED CUSTOMER
The young man that helped me was very great and awesome.. I Will be buying tires from you instead of. Discount. Tires due to him. Thanks for the good service and the knowledge able young man that helped me.
8/23/2017
Dennis C. VERIFIED CUSTOMER
Excellent service!
8/22/2017
Jenny W. VERIFIED CUSTOMER
I was very pleased with service ,
8/22/2017
Christina O. VERIFIED CUSTOMER
Quick and helpful!
8/22/2017
Virginia H. VERIFIED CUSTOMER
Kyle and his crew are always so helpful and friendly. They are the reason I bring my Ford to your Quicklane. Valerie and Kyle have helped me almost every time but all the reps are great!