The service was wonderful. Only complaint is that my car didn’t go in to be serviced until 30 minutes after the scheduled time.
10/23/2018
Catherine S. VERIFIED CUSTOMER
Friendly and efficient!
10/23/2018
Frank D. VERIFIED CUSTOMER
My visit lived up to its name Quick. Matt was very helpful and I was in and out quick. Oil change and tire rotation with additional balancing in less than an hour.
10/23/2018
Kandy R. VERIFIED CUSTOMER
He was very helpful, knowledgeable and friendly. We very much appreciate all of the help!! We will definitely be back if for any reason we have any issues in the future!
10/23/2018
Mary Ellen. VERIFIED CUSTOMER
Great job as always and thank you!
10/21/2018
Brianna M. VERIFIED CUSTOMER
I’ve come to quicklane for years and have been very satisfied then my one trip to the service department left me very disappointed and won’t be returning to this dealership for anything.
10/21/2018
Jerry A. VERIFIED CUSTOMER
Good job
10/21/2018
Jon B. VERIFIED CUSTOMER
On time- right price- great job.
10/21/2018
Karen G. VERIFIED CUSTOMER
Excellent customer service. I enjoyed meeting Bert. I would never trust my car to another dealership.
10/20/2018
Haywood J. VERIFIED CUSTOMER
John at QuickLane took the extra steps and communicated with the necessary people to get my discrepancy taken care of with the brake lining. Documentation from prior events didn’t match the report that was given this morning. So, I appreciate him getting it right so I know where my vehicle stands. Thank you!!!
10/20/2018
Rachel L. VERIFIED CUSTOMER
Ivy was pleasant as soon as I walked in the door
10/20/2018
Jane F. VERIFIED CUSTOMER
Thank you
10/20/2018
Warner A. VERIFIED CUSTOMER
I had scheduled recall repair in advance. Arranged for a loaner vehicle. Was very clear on my timing and schedule, when making the appt. and when arriving for the appt. I dropped off at 8:30 a.m. was told service would take 2hrs or less. I told the service personnel I was going to an appt that morning and would be back late morning. Likely after 11 a.m.. Was told this was no problem. Showed up at 11:15 a.m. and my truck had not been touched. This disrupted my entire day. Had the service dept delivered as discussed & scheduled, no problem. Further, I had my oil changed at a non-dealer location. When the quick release oil pan plug was removed, the O-Ring was split, needing replacement. The Oil change company was kind enough to replace the plug and ring at no charge. When I came to the service dept I asked the for a in-warranty replacement of that part. I was told you could not replace the $1.50 part because it was not serviced at the dealership. That is a load of crap. I spend north of $40k and you can't replace a $1.50 part!!! Common sense and decency is not on display at Gary Crossley.
10/19/2018
Jill C. VERIFIED CUSTOMER
Great service!
10/19/2018
Mona M. VERIFIED CUSTOMER
I always get great service that I can depend on.
10/19/2018
Cathy R. VERIFIED CUSTOMER
Fast, efficient and polite!
10/19/2018
Felicia C. VERIFIED CUSTOMER
Charged just to pull off a piece that was already dang near off anyway.. a couple of tugs and I could have done it myself.. Ridiculous