Cost of oil change for my F350 was considerably more costly than I am used to paying at my home dealership, but I always like coming to you all when I travel this way. Excellent customer service!
7/11/2018
Margaret C. VERIFIED CUSTOMER
Quick and easy
7/11/2018
Jack P. VERIFIED CUSTOMER
First of all, the car was towed to your dealer ship on July 3, 2018 & it was determined the battery was no good. A new one was installed and on July 5, 2018, we were notified to pick the vehicle up as it was all repaired. We followed instructions & drove our other vehicle there to do so. Upon returning to our home & when placing the transmission in park, a message alerted that the transmission was not in park, although it was. Our question is why wasn't that problem detected prior to us being told the vehicle was all repaired & to come pick it up? Also, the dash settings were not even placed back including the clock. On July 9, a new part of the shift problem was installed & at this time, July 10, all seems to be working satisfactory.
On another concern why was the labor cost for installing the new battery so extreme?
We would appreciate your explanation concerning the above.
Thanks,
Jack & Jeanette Parrack
7/10/2018
Mark A. VERIFIED CUSTOMER
Great service As always !!
7/10/2018
James R. VERIFIED CUSTOMER
I don't think I need to pay for shop rags or as its said shop supply
7/10/2018
James H. VERIFIED CUSTOMER
Very accommodating
7/10/2018
Jacob J. VERIFIED CUSTOMER
Great service and very fast!
7/10/2018
Chad F. VERIFIED CUSTOMER
Mark was great to work with and did a good job of follow up!
7/10/2018
Linda C. VERIFIED CUSTOMER
Very satisfied
7/10/2018
Makenna Q. VERIFIED CUSTOMER
Always friendly. Never had a bad experience! Super helpful!
7/10/2018
Roger D. VERIFIED CUSTOMER
He is working on difficult problem with radio and is awaiting ford engineers to get back with him. Could ask for more
7/10/2018
Brian R. VERIFIED CUSTOMER
Well lets see this time i was told the car would be ready in 4 days but you had it for 10 days so i thought everything would be fixed nope the window tint did not get fixed like it was supposed to. The paint chip on door looks worse now than it did looks like you just put a blob of paint on it and left it like that and the car still jerks whenever i slow down. Not sure whats going on at gary crossley ford but its not good and wont recommend you to anyone
7/9/2018
Tristen S. VERIFIED CUSTOMER
She was very polite!
7/8/2018
Steven B. VERIFIED CUSTOMER
Job done when stated, maybe even before.
7/8/2018
Vincent B. VERIFIED CUSTOMER
No comment as of now...maybe later...
7/8/2018
Shannon A. VERIFIED CUSTOMER
Better than I expected. I was told over the phone there weren't any appointments available but I could walk in and have a long wait time. I took my chances and I was happily surprised! I was in and out in about 45 minutes! I actually got my Sat morning back!
7/8/2018
Jessica H. VERIFIED CUSTOMER
I went to pick up my vehicle after being told that it had been fixed and was ready to be picked up only to find that when I started it, the issue in fact was not fixed. Very dissatisfied and left my car there again over the weekend to hopefully be fixed “again” next week.
7/8/2018
Lisa B. VERIFIED CUSTOMER
I was shown the filters in my car furing my tecemt visit to het my oil change. Although they needed to be changed, i was not pressured to purchase new filters.