Gary Crossley Ford Auto Repair Service Center

Everybody was so sweet!

I was disappointed that it took so long to get the repair made. Would have preferred to have my car for the weekend and bring it back at a later date if I had known it would have sat at the dealership without being touched until Monday.

As always me service experience was excellent and timely. Thank u

Was told that they would call when ready. No one called.

Very good service

Always awesome !!

We will be finding another dealership. VERY disappointed.

I was absolutely so frustrated with the customer service that I will never bring my vehicle back or recommend this place. RobbHecox ****-****-xxxx

Matt was very friendly, helpful with my questions and what I need to do to pass inspection. He was a much friendlier face than the last guy I dealt with. I’m happy he’s there for your customers and hope he’s available to help me next time. Thanks!

Thanks for the excellent service.

Mark is a man of his word. He knew how to talk to me as a customer and explain what my problem could be and approximately the cost. It worked out just fine and was fixed the following day. Had no issues with Mark or service we received.

Great customer service

Quicklane always does a super, outstanding job!

Valerie is awesome! She is knowledgeable and always professional. She is a huge factor in why I return to Gary Crossley for service. I trust what she tells me and feel comfortable working with her. All the others in QuickLane are great but she is my favorite.

IV was wonderful also am I add

Everyone was so friendly and efficient. Thanks for everything

Good job

The reason for the service appountment was due to faulty repair the previous vusit. This service visit was excellent, although it never should have been needed.

I am completely satisfied with the service that I received today Please don’t change what you have and are providing Thanks See you in 5,000 miles

This is probably not 100% Dave's fault. He was delivering some very expensive/disturbing news about our truck. With that said, he should have escalated the issue to service management. In less than 24 hours after spending $600 on getting the check engine light fixed with replaced plugs and coil the check engine light came right back on. He proceeded to tell me this new check engine light had nothing to do with the previous work and was a different issue which I find to be skeptical. From my point of view, the $600 fix did not work which means the coil and plugs were not the real issue and did not need replaced. He said that nothing more could be done until they dug deeper into the issue for another several hundred dollars plus a possible $2,500 to get to the engine because it was a separate issue. I explained to Dave that I was not happy with that answer and I was angry. I explained that we had purchased our last 3 vehicles from Crossley, had spent roughly $4,000 in maintenance and repairs in last 6 months, we do 90% of our maintenance work with Crossley and have one vehicle with 200,000 miles that will need replaced soon. I explained that if he was not going to do anything more with follow up, Crossley would lose our business. He said he was sorry the only thing they could do was charge several more hundred to diagnose the issue further. I reiterated that was he sure they wanted to lose our business over this and he might as well have said yes. I left to get our truck. After retrieving our truck with the check engine light still on, I almost left and then decided to ask for the manager. Before I got to the desk, Dave was already talking to the manager. In my opinion, he should have escalated the matter to management when I expressed my dissatisfaction rather than let me get more agitated and risk losing our business. The service manager, Brandon, was very helpful and was able to look at the next level of diagnostics and provided a loaner vehicle for which we are very appreciative. Had Dave brought me to the manager earlier it would have saved a whole lot of aggravation. On subsequent follow-up calls, Dave had to deliver the news that they do indeed have to get to the engine with 21 hours of labor. At that point, I was quite rude and used the f bomb several times for which he should not be subjected and I should apologize. Dave later on the phone stated they would get our truck work started at the end of one week when in fact there were other jobs in front of us and it would be at least another full week. Communication would have been helpful. We travel out of our way to go to Crossley and appreciate the service. I think Dave lacks common sense but I am sure he finds my manners and sailor's vocabular lacking. We plan to continue doing business with Crossley. We are losing our confidence in the F150's after taking a huge loss on the 2011 Ecoboost F150 that stalled out while accelerating and trading it for this current 2013 F150 5.0 Engine that we thought would go easily to 200,000 or 300,000 without a major issue but at 117,000 miles the engine is being looked at for compression issues. Disappointing...that is Ford's issue not Crossley's but it could force us to lose our Ford loyalty. Happy the 2011 Fusion is at 200,000 without major issues wish the F150's were as reliable.