Travis was wonderful. I’ve had my Escape for 4 years and it has never been anywhere else. I have always had a good experience and will continue to choose quick lane for my service
2/18/2018
Nancy B. VERIFIED CUSTOMER
????????
2/18/2018
Brandon C. VERIFIED CUSTOMER
Everything went great. Would have been nice if we wereable to get a loaner car though.
2/18/2018
Stacy B. VERIFIED CUSTOMER
Great service
2/17/2018
Theodore R. VERIFIED CUSTOMER
I appreciate how all of the Staff there looked out for me and my truck; when they honestly saw an issue beyond what it was brought in for and took all of the right steps to fix it! On top of that was how I was treated in getting a Loaner! You had a truck for me so I was still driving comfortably! You guys are Great!!
2/17/2018
Don M. VERIFIED CUSTOMER
Came in with no lights on dash. Got an oil change. Left with flashing dash lights. Drove back and said I have flashing dash lights. They said it was there when you got here and you probably shouldn’t drive the car as you could get stranded. Let us try to call the shop and get you in. They let me leave without telling me that I shouldn’t be driving the car. Later, I get another light...low tire pressure. What a great oil change. Will never be back . Incompetent to say the least.
2/17/2018
John O. VERIFIED CUSTOMER
Always pleased after a visit to Crossley.
2/17/2018
Shawn D. VERIFIED CUSTOMER
Good service. I thought a car was was usually included with the works package but haven’t received it the last two times. That’s my only gripe.
2/17/2018
Anthony L. VERIFIED CUSTOMER
Dave in service & Dave the technician were very thorough, and explained everything in detail. As usual, I am more than satisfied with their service!!
2/17/2018
Patrica W. VERIFIED CUSTOMER
Time in and out was fast, courteous and complete!
2/17/2018
Geroge S. VERIFIED CUSTOMER
They always do a great job and very helpful easy to deal with I enjoy going to get an oil change there..one the even if you raised your price a little we should get a free car wash..that would be great
2/16/2018
Gary H. VERIFIED CUSTOMER
A-OK
2/16/2018
James C. VERIFIED CUSTOMER
found all problems - reasonable
2/16/2018
Angela C. VERIFIED CUSTOMER
I wished they would of called me by my name when they emailed me tether than my wife’s name.
2/16/2018
Marcia G. VERIFIED CUSTOMER
very friendly people
2/16/2018
Joei N. VERIFIED CUSTOMER
Great Service!
2/16/2018
Keith T. VERIFIED CUSTOMER
I felt like a few things were recommended that didn't need to be done. For instance, you just changed my spark plugs 22000 m Iles ago and wanted to do it again.
2/15/2018
Lou H. VERIFIED CUSTOMER
I will respond to your survey.
2/15/2018
Erica F. VERIFIED CUSTOMER
This is a brand new car and everybody at Crossely has been amazing. I'm so happy to go through this dealership
2/15/2018
Denton S. VERIFIED CUSTOMER
Normally deal with quick lane. Car had issues that had to be completed at main service side. Communication on first day good. Was told car would probably be completed next day (sat). At 445 pm sat, I called quick lane after hearing NOTHING all day. Was informed that main service dept likely told me already, but parts would take 3 days. Once again, outstandingly terrible communication from folks whose sole job is to communicate...