My vehicle has been there for 4 days. Today I got a call from the service department that they can hear the issue with my car but to put another 5000 miles on it and bring it back before they fix. If you hear a problem why would you not fix it? I will not pick the vehicle up until it’s fixed, that’s what a warranty is for. Not to mention, i made an appointment almost two weeks in advance for the issue. Bob said they spent four hours on the vehicle...butbitbhas been sitting in the lot for 4 days. I’m very disappointed with the service. Unacceptable.
2/10/2018
Jim D. VERIFIED CUSTOMER
The tire pressure is wrong on my truck, they did not check it. 80 on front and 60 lbs on back. When they rotated tires did not check pressure!!!!! Should be 80 on back and 60 on front, makes me ? Question job!
2/10/2018
Eric T. VERIFIED CUSTOMER
Awesome service again. Thank you.
2/9/2018
Jessica K. VERIFIED CUSTOMER
I was satisfied by my experience overall, but wanted to bring an inconsistency to your attention. Yesterday, I came in to your service department for an issue I had with my car's horn. During the appointment, I was told in addition to the horn failing, my battery was failing and there was an oil leak. I just had the Works oil change done at quick Lane on 12/27 and it seems odd to me that both of these issues would be brought up in one service just a month after a precious service where my battery performed on the "green" level of your chart and no mention of a leak was made. The representative in the service department was very courteous in speaking with me about this, but it still raises a question about consistency in the two departments.
2/9/2018
Robert R. VERIFIED CUSTOMER
Took less than an hour and I was a walk in!
2/9/2018
Laura A. VERIFIED CUSTOMER
YES IT WAS A FAST JOB WELL DONE1
2/9/2018
William H. VERIFIED CUSTOMER
Was told transmission service was recommended at 30000 miles, owners manual says 100000, normal driving, don’t understand. Please explain, you may email me at
2/9/2018
Mark A. VERIFIED CUSTOMER
Great service! I’m very pleased thank you
2/9/2018
Jessica A. VERIFIED CUSTOMER
Quick as always
2/9/2018
Riki B. VERIFIED CUSTOMER
DAvid is awesome! One of the best service advisors Gary Crossley has!
2/8/2018
Eric M. VERIFIED CUSTOMER
Thank you for being sufficient! I’ll be bringing my other two vehicles in as well.
2/8/2018
Ana H. VERIFIED CUSTOMER
Joe has been outstanding through out this whole experience from communicating with me the first day to calling me through out the process with updates about me vehicle. He ensured I understood the process, he set me up with a rental, set an expectation for me and has been a blessing and extremely respectful!!!! JOE NEEDS A PROMOTION!!! HE IS THE BEST !!!!!
2/8/2018
Gregory C. VERIFIED CUSTOMER
Everyone was very friendly!
2/8/2018
Dennis K. VERIFIED CUSTOMER
Valorie always does an outstanding job for both of our Crossley Ford vehicular. Dennis Lnowlton
2/8/2018
Ted B. VERIFIED CUSTOMER
Always good service, but today was fastest ever!!
Thanks.
2/8/2018
Nicholas F. VERIFIED CUSTOMER
Wouldn’t take my vehicles anywhere else. We love the Crossley team
2/8/2018
Rahl D. VERIFIED CUSTOMER
Everything was done quickly and well. I was kept well informed of everything going on with my vehicle.
2/7/2018
Kamara M. VERIFIED CUSTOMER
I have been incredibly impressed with the service and absolute dedication to excellence I have consistently received here at Gary Crossley! My family and I followed our guy Ryan Brehm here from another company and I have never second guessed this choice! Tyler has been phenomenal. He made time for me when I came by for photos literally immediately. When I had terrible hours to accommodate, he did just that!! I couldn't believe he took the car Friday afternoon and that his team had it finished by Monday MORNING! I love this dealership. The free 'Gary Crossley' water is almost my favorite thing- ha! Thanks again to everyone involved in the wonderful service I have always recieved here at Gary Crossley!!
2/7/2018
Dennis B. VERIFIED CUSTOMER
Check engine light came back on before she even got home and engine idles too fast.
2/7/2018
Courtney K. VERIFIED CUSTOMER
Service was fast, friendly and professional. Will definitely be back for future service on my vehicle.