Next time (if there is a next time) and the phone rep asks if I have a specific service rep I would like, I will say "Give me any rep available on EXCEPT JERRY"
5/23/2019
SETH C. VERIFIED CUSTOMER
They were quick and high quality!
5/23/2019
Shannon T. VERIFIED CUSTOMER
My only complaint is that I had an appointment at 11 and didn’t hear back until about 1:30 that there was additional work that needed done. I would have authorized the filter changes, but I had an appointment at Les Schwab for new tires and needed my car to pick my kids up from my moms to bring them home before heading in for my appointment. Otherwise, Jerry did a great job! He even took the time to explain to me one of the problems without making me feel like a total idiot. Thank you!
5/23/2019
Brandon E. VERIFIED CUSTOMER
Michelle was wonderful
5/23/2019
Francisco M. VERIFIED CUSTOMER
Rachelle delivered the best customer service I had in a very long time. Kudos to Rachelle.
5/23/2019
Rebecca D. VERIFIED CUSTOMER
I brought my car in for wheel service (light scratches) it was worse after the service was completed. There is a deep gouge and large scratches now. When I showed up to pick my car up, they just turned on my alarm to find my car. Pointed to my car out in the farthest spot from the door and handed me my keys and paperwork and sent me on my way. They didn’t even show me the work that was done so when I got home I checked them out. I was immediately dissatisfied and sent pictures to my salesman (mike melnick) and he said he would be in touch very soon. Mike has been great.
5/23/2019
Kim A. VERIFIED CUSTOMER
Thank you. Allie was great. The service at Hannah is always excellent.
5/23/2019
Pamela L. VERIFIED CUSTOMER
Che is great!
5/23/2019
Robin M. VERIFIED CUSTOMER
Knowledgeable and friendly. Thanks for communicating updates well.
5/23/2019
Philip B. VERIFIED CUSTOMER
Went out of her way to anticipate what I needed and then provided that
5/23/2019
Megan W. VERIFIED CUSTOMER
Darin is awesome.
5/23/2019
UMIT T. VERIFIED CUSTOMER
I dont think that this service center cares about their customers. So many things that ?m dissatisfied. Nobody smiled. I never saw my service person.
5/23/2019
Mary S. VERIFIED CUSTOMER
Excellent service and repair.
5/22/2019
Komar K. VERIFIED CUSTOMER
Chuck, as always, provided me with the best customer service experience ever
5/22/2019
Thomas H. VERIFIED CUSTOMER
Shawn was nice to work with and the service was very fast.
5/22/2019
Patricia L. VERIFIED CUSTOMER
Shawn Bonebrake was very helpful and friendly. Beyond that, he efficiently listened to my car's symptoms, offered a reasonable reccomendation, detailed each procedure that would be performed and kept me informed from start to finish????
5/22/2019
David B. VERIFIED CUSTOMER
Cierra was fantastic. I lost. Both my phone and wallet, she was polite and patiently found both.
5/22/2019
MONIQUE S. VERIFIED CUSTOMER
I had a satisfying visit to your dealership. Was well serviced and can’t say that I have anything negative to say. Thank you.
5/22/2019
RICHARD P. VERIFIED CUSTOMER
The diagnosis cost too much.
Parts were recommended that are not needed.
The problem that needed fixing was estimated at $1150 plus tax, I am getting it fixed tomorrow elsewhere for $200.
The battery is not bad, I can replace it for 40% less when I replace it in the future.
The wiper blades are not bad, I can replace them for 40% less when they are.
The fluid replacements recommended will cost less than half what I was quoted.
The adviser was nice.
The tech did not disassemble the car at all.
I am totally dissatisfied and will never return.
I will tell others about this experience.