Shawn was great. Was gonna have my brakes done somewhere else but would rather let Shawn do it than anyone else
4/6/2019
JAMES C. VERIFIED CUSTOMER
Ciara was efficient and professional
4/6/2019
JOHN B. VERIFIED CUSTOMER
Thank you Honda service team...my service adviser..Austin Bishop did a very good job of explaining my diagnostic problems and getting the service done in a timely manner... thank you Austin....once again a satisfied customer..
4/6/2019
PATRICIA K. VERIFIED CUSTOMER
The Whole process was Extremely pleasant & stress free! I was very impressed!
Darin is truly an asset to your company.
He is very Professional & personable!I felt well taken care of. I also appreciated the Lyft service, very efficient!
4/6/2019
Rodney P. VERIFIED CUSTOMER
Very nice young man and very helpful. Answered all our questions.
4/6/2019
JEFFREY H. VERIFIED CUSTOMER
I had an appointment for an oil change but I still needed to wait more than an hour and a half for my vehicle to be finished. Austin was very pleasant in the process though.
4/6/2019
MARILYN Y. VERIFIED CUSTOMER
Shawn provided me with excellent service. He kept me up-to-date with the progress of my car. I sure appreciate him texting me. He explained things in detail and was very patient with my questions. Thank you for making it an easy experience.
4/6/2019
BEN P. VERIFIED CUSTOMER
Great service and communication.
4/6/2019
DAN O. VERIFIED CUSTOMER
Shawn is great!
4/6/2019
Jayson M. VERIFIED CUSTOMER
Great help and personality. Very knowledgeable and will request to work with Shawn again
4/6/2019
ALBERT A. VERIFIED CUSTOMER
K
4/6/2019
Troy R. VERIFIED CUSTOMER
Why am I scheduled in conjunction with my service advisors lunch break?
Is there any diff between the appointment drive and the quick drive? I ask because I wanted the fastest service. My oil change took nearly an hour and half.
What sent me to say “unsatisfied” though is purely and completely the attitude of your 3 year guy Austin. If this is your best, wow.
Never a smile or a hello. Just a guy on his cell phone sitting at the desk looking at me like “what in the hell do you want.”
He enjoyed lecturing me that “even if someone told me it would take 45 min they were wrong.” That it would be an hour and twenty.
I love Honda’s. I’m getting a Pilot soon. I think they have adult service advisors at Tonkin.
4/6/2019
Dan A. VERIFIED CUSTOMER
Allie was super polite and helpful and the oil change was an incredible deal
Keep the price reasonable and we will continue to come back time and time again
4/6/2019
VICKI B. VERIFIED CUSTOMER
Friendly, prompt and helpful!
4/6/2019
Aaron C. VERIFIED CUSTOMER
Very well done!!! Thanks!!
4/6/2019
SHARON F. VERIFIED CUSTOMER
Darrin did a great job. However, when he took time off his co-workers failed to communicate about the progress of the repair of my car. I contacted the service center three times about the progress on my vehicle. The first two times I was told in essence they were too busy to check. The third time I phoned and Chuck called me back.
4/5/2019
ELIZABETH R. VERIFIED CUSTOMER
Jeff was welcoming, accommodating, and helpful.
4/5/2019
James A. VERIFIED CUSTOMER
Leslie was distracted and nervous and did not listen to my questions. She provided inconsistent information about the test on my battery which leads me to believe I probably did not need the new battery I had put in. I was told I needed a front-end alignment and two new tires because supposedly my tires were feathered and I was told my existing tires were a cheap inferior brand. I was told it was dangerous to even drive home without buying the tires she wanted me to buy. I got a second opinion from a tire store that I trust and they found NO signs of feathering or danger. My confidence in the dealership service center has been sadly damaged.
4/5/2019
BRYAN R. VERIFIED CUSTOMER
Shaun is always honest, fair and a great advisor. Work was completed in a timely manor. We love our blue service team!