Car had a heavy liking underneath and they put on the report that everything was fine...
11/30/2019
Ed O. VERIFIED CUSTOMER
Leslie did a great job getting us in and out quickly. Excellent job.
11/29/2019
Daniel G. VERIFIED CUSTOMER
Always love Austin's service. Had a good time talking with Jeff at checkout. Great crew.
11/29/2019
EDWARD E. VERIFIED CUSTOMER
Allie was great. Kept me up to date with everything, and made me feel like a valued customer.
11/28/2019
Mark D. VERIFIED CUSTOMER
Ok,will do...thanks!
11/28/2019
Steve H. VERIFIED CUSTOMER
Austin does a great job, but I'm having an issue with my Honda that your service dept. can't diagnose. Abbit frustrating, but no fault of Austin's
11/28/2019
DAVE S. VERIFIED CUSTOMER
You were great! We were on vacation and your organization diagnosed our situation quickly and fit us in the following day. We would recommend you and if needed upon another visit, we will come back and see you.
11/28/2019
Nicole C. VERIFIED CUSTOMER
Allie was very professional and has great customer service skills. Michael in parts was so helpful in helping me to decide which tires would best suit my needs. You have great employees.
11/28/2019
Daniel K. VERIFIED CUSTOMER
I had a pretty tough experience yesterday, no fault of the folks I worked with however. Initially I was working with Tyler who probably could have let me know that he was leaving and that Hannah would be taking over. Beyond that, Hannah was doing a great job of keeping her cool while her computer refused to work. I felt really bad for her. That said, I know technology can be a pain, but it seemed like this was not a one of scenario and I would highly recommend ensuring that your team has the right tools (up to date) to ensure they can deliver the service they do obviously want to. What should have been a max 1.5 hour scenario turned into nearly 3 hours. Better luck next time?
11/28/2019
Wayne V. VERIFIED CUSTOMER
Thank you for all **** Hannah did for me. Much appreciated!
11/28/2019
Kathrine T. VERIFIED CUSTOMER
Amazing work and the time was perfect. They checked me in within 5 minutes of arriving, and they finished my vehicle very quickly. I appreciate how kind they were in making sure I understand everything that they were going to do my vehicle, which is very important to me.
11/28/2019
Thomas D. VERIFIED CUSTOMER
Helped me out in an emergency
11/28/2019
Amanda M. VERIFIED CUSTOMER
Jeff was great. Everything fell apart when it was his day off the day after I dropped off my car. I called multiple times throughout the day today requesting an update on my car. Every time I called, no one could find the person in charge of my car. Every time I called they said they would have someone call me back. Hours went by with no call, so I would call again just to receive the same response. My husband even tried calling, but got no where as well. **** that I am hesitant to bring my car here again.
11/28/2019
Christopher W. VERIFIED CUSTOMER
When I told your on Service writer(Leslie Puryear) on 11-27-19 about my last visit and that your Honda technician had not reset the oil life indicator. her condescending attitude and response was so what. I own a 2012 Honda Fit
and a 2002 Honda Accord I brought my cars in to your dealership for reliable work and courteous service. Since you have failed to provide both I will not be returning customer . Thank you
11/28/2019
Paul K. VERIFIED CUSTOMER
Tyler is awesome!!!
11/28/2019
Joseph P. VERIFIED CUSTOMER
Austin and the entire Management and Staff were extremely helpful, courteous knowledgeable, professional and provided a 5Star CUSTOMER SERVICE and lived up to their word of “We Believe in Nice”. During my ordeal they even provided me with a Loaner without any questions and got me going within minutes! I will keep going back for all of my services and repairs because **** Hanna Dealership is all about YOU their Customers! Thank you Austin . Everybody have a great Thanksgiving Day as well
11/28/2019
Karen H. VERIFIED CUSTOMER
Shawn did a great job. Well done.
11/28/2019
JEFFREY D. VERIFIED CUSTOMER
Jerry is who I would say exemplifies what customer service should be. He was truly amazing! His ability to explain what is going on with my car and really break it down to simple terminology is huge for some people like myself who don’t know a lot about the inner workings of automobiles. Jerry is your prized fighter and deserving of the highest awards. Please give this man a huge raise.
11/28/2019
Jeffrey R. VERIFIED CUSTOMER
Jerry was great to work with. A top notch customer service representative I would be happy to give my business to again.
11/28/2019
Maria S. VERIFIED CUSTOMER
Jeff Munson is by far the best customer service rep, and person you have out of all the employees we have experienced there at the Service Dept.
I don’t know what you pay him, but if I were management I’d give him a raise and a bonus! **** Hannah would be at a great loss if the lost Mr. Munson as an employee.
We hope you all have a wonderful holidays there at **** Hannah from the top, down!!
Respectfully,
RITA and James