Very disappointed, $74 oil change, no car wash, no shuttle so we could go have lunch while we waited, 1 hr and forty five minutes total for a "scheduled" appointment. Put if room...
5/3/2018
Dan H. VERIFIED CUSTOMER
Michelle was,as always, great.
5/3/2018
OSAMA E. VERIFIED CUSTOMER
The representative wasn't friendly. Last time I was at **** Hannah the vehicle was vacuumed and washed, but not this time. I had new license plates that I asked if they could be installed, I was told yes but they weren't. I spoke with a different representative who helped me install the license plates and informed me about the car wash. He asked Ciera to give me one of car wash cards.
5/2/2018
Roque A. VERIFIED CUSTOMER
Really nice people that work there
5/2/2018
Josephine S. VERIFIED CUSTOMER
Cierra is fantastic! Professional, friendly, and helpful.
5/2/2018
Ashwini M. VERIFIED CUSTOMER
Great experience
5/2/2018
Phay N. VERIFIED CUSTOMER
Excellent service
5/2/2018
Sharon D. VERIFIED CUSTOMER
Very polite and helpful.
5/1/2018
Mike C. VERIFIED CUSTOMER
Jerry and the service team went above and beyond my expectations. They took the time to troubleshoot the issue by inspecting the car and even taking me for a road test. I appreciate all their efforts. I will definitely be making **** Hannah Honda my preferred service dealership. Thank you guys!
5/1/2018
Venita M. VERIFIED CUSTOMER
CHUCK ANSTED WAS VERY nice in telling me about the service to my car
5/1/2018
Matthew E. VERIFIED CUSTOMER
Service representative was very attentive and helpful!
5/1/2018
Sarah J. VERIFIED CUSTOMER
Appreciate his washing my car.
5/1/2018
Wendy D. VERIFIED CUSTOMER
Jeff was very friendly and helpful. He was in constant contact with the timing of getting my vehicle serviced. Thank you so much.
5/1/2018
Jerry R. VERIFIED CUSTOMER
Recommended service included things that have already been done to my car. It dilutes my trust with **** Hannah when that happens. I want to know that recommended service is really necessary for my car. I discussed this with Keri and she took those items off my recommended maintenance list. Keri is great to work with.
5/1/2018
Mary Beth. VERIFIED CUSTOMER
I think the text messaging is a great method. I felt will informed.
5/1/2018
Tracy K. VERIFIED CUSTOMER
Keri was great. But we have unresolved issues
We are waiting to hear back from you
5/1/2018
Nona S. VERIFIED CUSTOMER
It’s always a very organized and professional experience. I trust Jeff and the team and **** Hannah. Because we talked about tires I will most likely be purchasing my tires when it is time from you also. Thank You Jeff for letting me know about that.
5/1/2018
Charlie T. VERIFIED CUSTOMER
I very much appreciated the inspection and the reception I received. The $10 oil change coupon was great.
The descriptions of the issues found were less than helpful and I was not permitted to talk to the mechanic at all so it was like a terrible game of telephone. The price quoted for the parts alone were 300% what I found online (Honda genuine parts as well). The labor estimate was also ridiculous. A simple search online said I should expect between $80 and $150 for the listed service and my quote was $375! There was a promotional coupon that would have been $180 but even that is high AND why the neck didn't the guy tell me about that when I got the first bid? If I didn't question the original quote, I would have never known.
This is the likelihood the last time I will take my car into a dealership. We got hosed at our local dealership so I thought I'd try something a little further away. But, apparently they are all the same. Charging way more, no personal service (mechanic/customer communication), and cheating the customer at every chance. Boo.
5/1/2018
Philip S. VERIFIED CUSTOMER
I missed the opportunity to have my vehicle vacuumed and washed. I was still grateful that Kerri was able to help fill out my service manual.