When I bought the car, I was said that I would have monthly car washes at **** Hannah perpetually. For the last few times, I was told that car wash was temporarily out of service. This time I was told that service has been decommissioned and was handed a card for a third party car wash service. I’m confused where the perpetual car washes went. Do I have to go to **** Hannah every time to get a card and then to the third party service? That’s really inconvenient. I do understand the lowering carbon footprint argument, but think the process deserves to be rethought with customer experience in mind. Perhaps mailing a permanent card assigned to the license plate. Thanks.
4/30/2018
Leah C. VERIFIED CUSTOMER
Couple different things. When car was bought and I was told servicing needed to be performed
by Hannah for warranty purposes I had stated would be difficult due to distance. Assured not a problem we have loaners. I have had to rent every time I service. Car was not washed or vacuumed. Would expect this from dealer that car was purchased through and serviced by. Disappointed
4/30/2018
Kona P. VERIFIED CUSTOMER
Fast service.
4/30/2018
Marlene O. VERIFIED CUSTOMER
Was very accommodating. Fast and efficient service. Maintained contact with me. I appreciated the use of a “loaned car”. My initial problem was not solved, but a decision I have to make. ( replacing ABS modulated. ) Shaun Bonebrake was most helpful! M. Oberbeck.
4/29/2018
Andrew S. VERIFIED CUSTOMER
Great communication! Was also please to be provided with a loaner vehicle.
4/29/2018
Ruth M. VERIFIED CUSTOMER
Excellent!!
4/29/2018
Mary S. VERIFIED CUSTOMER
Jerry was amazing! He showed great customer service great communication and was super friendly and down-to-earth. Thanks a lot we are new to this area and will definitely come back for servicing our Honda.
4/29/2018
Susan J. VERIFIED CUSTOMER
Great customer service
4/29/2018
Suzann K. VERIFIED CUSTOMER
Shawn is the best!, always great customer service!
4/29/2018
Venkata B. VERIFIED CUSTOMER
Great Experience
4/29/2018
Scott W. VERIFIED CUSTOMER
Jeff always does a great job. He explains everything clearly and is always on time.
4/29/2018
Judy D. VERIFIED CUSTOMER
Every thing was/ is GREAT !!
4/29/2018
GERI R. VERIFIED CUSTOMER
It would be nice if there was an option to add minor items that need to be addressed at the time of service. Every time I have had to make another appointment. Some items do require more time so get that a 2nd appt is needed.
4/28/2018
Teresita R. VERIFIED CUSTOMER
Very good customer service.
4/28/2018
Glenn S. VERIFIED CUSTOMER
Rob was professional and courteous. He made sure I was completely satisfied with the service provided.
4/28/2018
Robert B. VERIFIED CUSTOMER
Great job!
4/28/2018
Brenda C. VERIFIED CUSTOMER
Lisa is very easy to talk with and I prefer only working with her! She is very professional and authentic.
4/28/2018
Jacqueline S. VERIFIED CUSTOMER
Thank you! Excellent service!!
4/28/2018
Joanne R. VERIFIED CUSTOMER
Chuck was a pleasure to work with. He keep me informed about the progress of work being done. Afterward he explained in easy to understand terms what was done and what services may need to be done at my next servicing. I appreciated the time he took to explain it fully. I look forward to working with him next time.
4/28/2018
Christopher P. VERIFIED CUSTOMER
The price of the oil change was ridiculously high and i was told it was due to rising oil costs??? I work in the Automotive industry and we have not raised oil prices. If we were to raise oil prices they would slightly increase, NOT double! Also, my car seems to now be running “rough” after the service and my Car Play has also stopped working. Very odd since it worked before the service. I now feel like **** Hannah is holding me hostage for oil changes since i have to go to them if I want to keep my warranty in tact. Very disappointed customer