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Real Reviews from VERIFIED CUSTOMERS
Neil W. VERIFIED CUSTOMER
Darin had a true sense of urgency from the get go. He answered every question and accommodation in a very professional and honest fashion. I felt good and taken care of through the whole process. Happy with **** Hanna, overall!
2/9/2018
JILL ANN. VERIFIED CUSTOMER
Austin was great to work with! Thank you!
2/9/2018
Kevin W. VERIFIED CUSTOMER
Very personable and kind
2/9/2018
Sandra H. VERIFIED CUSTOMER
She did a great job explaining what I didn’t understand about a suggested bit of work beyond my request.
2/9/2018
Karen P. VERIFIED CUSTOMER
I don't want any one to call me, please. Jeff was wonderful, the shop itself runs smooth, but I had to make way too many phone calls to get things done and talking with several people that were un- informed. Overall, I am satisfied, have 2 to trade up and will purchase another some day. Thank you.
2/9/2018
Vicki B. VERIFIED CUSTOMER
Austin kept me informed he was very courteous and everything happened in a timely manner.
2/9/2018
Richard S. VERIFIED CUSTOMER
Service was great
2/9/2018
JAMIE C. VERIFIED CUSTOMER
Very friendly inform me of a recall I didn't even know about
2/8/2018
Sara L. VERIFIED CUSTOMER
Great customer service I give Shawn an A+
2/8/2018
HAO L. VERIFIED CUSTOMER
I was promised a car wash and vacuum after my car was serviced - I received none of those things.
2/8/2018
ANTHONY F. VERIFIED CUSTOMER
This is the second time I’ve been in and had Chuck taking care of my car. He’s very friendly and is very attentive to any issues I’ve had. He’s a wonderful asset to your company and you should be proud to have him. Please pass along my thanks on a job well done.
2/8/2018
KEVIN S. VERIFIED CUSTOMER
Jeff is always just awesome . He is an incredible asset to your team
2/8/2018
THOMAS E. VERIFIED CUSTOMER
On time, right on price, couldn't get any better.thank you
2/8/2018
ANDREA E. VERIFIED CUSTOMER
She was very nice and didn’t push anything on me that I didn’t want.
2/8/2018
JULIE O. VERIFIED CUSTOMER
Happy happy, Joy joy!
2/8/2018
ROBERT M. VERIFIED CUSTOMER
I was confused by the first text I received about a service safety check being completed. Since we had taken our Pilot in for a recall on the passenger side airbag, wasn’t sure if that also meant the airbag work was also finished. I was glad Robert called my cell later to clarify that the airbag was also replaced & we could come & get our Pilot at our convenience. The free car wash by was also very appreciated.
2/8/2018
WENDY K. VERIFIED CUSTOMER
Service team lead Lisa M. is truly an asset to D.H.Honda! She is a wonderful person to work with!
2/8/2018
Jeffrey W. VERIFIED CUSTOMER
I will not be bringing any of my 4 Autos I have purchased at **** Hananah over the last 2 years for Service again, your service Dept can also explain to Milton in sales why we will no longer be buying or referring anyone to **** Hannah in the future. Your service person Jeff is the reason I will be taking all my business somewhere else. When Questioning Jeff about why I’m an upset customer ask him to explain why he told my wife it will be 2 hours for a oil change and a car wash even though we made an appt to avoid waiting, instead of being honest and explaining the day may have gotten away from him or we over booked he took the car got it checked in then told her the wait time, it was only after I called and spoke with a service rep that the timeframe was less. To his credit jeff did call me back after the work was done and leave me a voice mail explaining my wife was in and out within 45 min ( which is about the time I planned for a oil change) not the 2 hours. The issue I have with his message is if I didn’t call and Question why it takes 2 hours to change oil it would have taken 2 hours not the 45 min he was so proud of I could be wrong maybe it does take 2 hrs at **** Hannah to change oil and Jeff was just doing his job, if that is correct then maybe the person making the appt should let the customers know at **** Hannah we are home of the 2 hour oil change so the customers could plan to sit and wait 2 hours. I’m sure that is not the case and some honesty on Jeff’s part could have avoid all of this. If my wife was told right up front, hey we are sorry ran into some unexpected issues today and we are running over 90 min behind would you like to wait or we would be happy to see what times we have in the next few days available so you don’t have to wait. That is how a professional in customer service would have handled this situation, in this case it was take the keys,send the customer to waiting room then till customer the wait time. I’ll be honest my wife of myself would not have been happy at the time if we had to come back at a later date but I would have came back for the oil change and kept my business relationship with **** Hannah now because one of your service reps tried to be slick it will cost not only sales but Service. I did say in the beginning of my comment I have 4 cars in my driveway right now from **** Hananah which is true, I should also add I’ve lost track of how many cars and trucks I’ve bought from Hananah and how one untrained customer service rep can ruin a great relationship Jeff
2/7/2018
DAVID C. VERIFIED CUSTOMER
Great job, Ciera! She's very personable
2/7/2018
LYUBOV G. VERIFIED CUSTOMER
Lisa Manu was a great tech she deserves a raise.
2/7/2018