Dick Hannah Honda Auto Repair Service Center

Darin had a true sense of urgency from the get go. He answered every question and accommodation in a very professional and honest fashion. I felt good and taken care of through the whole process. Happy with **** Hanna, overall!

Austin was great to work with! Thank you!

Very personable and kind

She did a great job explaining what I didn’t understand about a suggested bit of work beyond my request.

I don't want any one to call me, please. Jeff was wonderful, the shop itself runs smooth, but I had to make way too many phone calls to get things done and talking with several people that were un- informed. Overall, I am satisfied, have 2 to trade up and will purchase another some day. Thank you.

Austin kept me informed he was very courteous and everything happened in a timely manner.

Service was great

Very friendly inform me of a recall I didn't even know about

Great customer service I give Shawn an A+

I was promised a car wash and vacuum after my car was serviced - I received none of those things.

This is the second time I’ve been in and had Chuck taking care of my car. He’s very friendly and is very attentive to any issues I’ve had. He’s a wonderful asset to your company and you should be proud to have him. Please pass along my thanks on a job well done.

Jeff is always just awesome . He is an incredible asset to your team

On time, right on price, couldn't get any better.thank you

She was very nice and didn’t push anything on me that I didn’t want.

Happy happy, Joy joy!

I was confused by the first text I received about a service safety check being completed. Since we had taken our Pilot in for a recall on the passenger side airbag, wasn’t sure if that also meant the airbag work was also finished. I was glad Robert called my cell later to clarify that the airbag was also replaced & we could come & get our Pilot at our convenience. The free car wash by was also very appreciated.

Service team lead Lisa M. is truly an asset to D.H.Honda! She is a wonderful person to work with!

I will not be bringing any of my 4 Autos I have purchased at **** Hananah over the last 2 years for Service again, your service Dept can also explain to Milton in sales why we will no longer be buying or referring anyone to **** Hannah in the future. Your service person Jeff is the reason I will be taking all my business somewhere else. When Questioning Jeff about why I’m an upset customer ask him to explain why he told my wife it will be 2 hours for a oil change and a car wash even though we made an appt to avoid waiting, instead of being honest and explaining the day may have gotten away from him or we over booked he took the car got it checked in then told her the wait time, it was only after I called and spoke with a service rep that the timeframe was less. To his credit jeff did call me back after the work was done and leave me a voice mail explaining my wife was in and out within 45 min ( which is about the time I planned for a oil change) not the 2 hours. The issue I have with his message is if I didn’t call and Question why it takes 2 hours to change oil it would have taken 2 hours not the 45 min he was so proud of I could be wrong maybe it does take 2 hrs at **** Hannah to change oil and Jeff was just doing his job, if that is correct then maybe the person making the appt should let the customers know at **** Hannah we are home of the 2 hour oil change so the customers could plan to sit and wait 2 hours. I’m sure that is not the case and some honesty on Jeff’s part could have avoid all of this. If my wife was told right up front, hey we are sorry ran into some unexpected issues today and we are running over 90 min behind would you like to wait or we would be happy to see what times we have in the next few days available so you don’t have to wait. That is how a professional in customer service would have handled this situation, in this case it was take the keys,send the customer to waiting room then till customer the wait time. I’ll be honest my wife of myself would not have been happy at the time if we had to come back at a later date but I would have came back for the oil change and kept my business relationship with **** Hannah now because one of your service reps tried to be slick it will cost not only sales but Service. I did say in the beginning of my comment I have 4 cars in my driveway right now from **** Hananah which is true, I should also add I’ve lost track of how many cars and trucks I’ve bought from Hananah and how one untrained customer service rep can ruin a great relationship Jeff

Great job, Ciera! She's very personable

Lisa Manu was a great tech she deserves a raise.