I received an email stating that I needed additional work. I authorized it in the email. I also received an email to pay for the service and it wouldn't let me pay. When I arrived to pick up my vehicle the additional work that I had authorized was not done. They asked if I wanted to have the work done and wait for it. NO you had my car all day. I got in the car and my electronic system was not reset. My car was also not washed when I was told that it was. They quickly reset the electronics and washed my car. I drove away and my tire pressure light came on. I had this happen before so I wasn't concerned just irritated that the tires need to be re-calibrated EVERY time they are changed or rotated. This should be on the check list of things to do in a service department. I re-calibrated them when I got home and read the manual.
1/23/2018
Gail C. VERIFIED CUSTOMER
I do miss Natalie who was my first customer service person, she was the very best!
1/23/2018
Samantha C. VERIFIED CUSTOMER
Great service
1/23/2018
Ryan W. VERIFIED CUSTOMER
Allie did a great job! Personable and friendly. And she waited till my car was finished and complete to finish what she started. Thank you.
1/23/2018
Billy M. VERIFIED CUSTOMER
It was the best
1/23/2018
Tammy T. VERIFIED CUSTOMER
Shawn did an excellent job for us. Very knowledgeable and good at explaining the situation. For me, knowing what I'm paying for and why is of high value. Good job Shawn and crew.
1/23/2018
Brian L. VERIFIED CUSTOMER
I had a good experience with the express service. Like the ability to pay online as well and had good communication through text as well
1/22/2018
DAVID G. VERIFIED CUSTOMER
Keri was great and made me feel welcome when I brought my car in for the oil and tire service. I did not feel pressured for more service options and the turn time was quick which is very important with my crazy work schedule. Thank you, Keri!
1/22/2018
David G. VERIFIED CUSTOMER
Michele did a great job for customer service and making sure I was updated and taken care of while my car was being serviced. I feel like everyone really cares about me and my car and taking care of both of us.
1/22/2018
DAVID G. VERIFIED CUSTOMER
What a great experience. Cierra was amazing at keeping me updated on the status of my repair and the expected time to complete the work ended up being much sooner than expected. Thanks for taking care of me with the loaner car. Thank you, Cierra and **** Hannah Honda Service!
1/22/2018
Michael A. VERIFIED CUSTOMER
Shawn was terrific! Went over and above to provide a great customer service experience!!
1/22/2018
James B. VERIFIED CUSTOMER
Thank you for making us feel valued as customers.
1/21/2018
Richard R. VERIFIED CUSTOMER
Excellent job!
1/21/2018
Sean R. VERIFIED CUSTOMER
I got new tires along with my service. Shortly after leaving there (and after you had already closed) my tire pressure light came on. I tried to rectify it but couldn't. Now I have to spend more time coming back there to get the light checked.
Also, albeit I was early the check in could've been a lot smoother today.
1/21/2018
Sharon D. VERIFIED CUSTOMER
Great and fast service
1/21/2018
Justin F. VERIFIED CUSTOMER
Keri was wonderful and the work that I had done was perfect.
1/21/2018
Mary R. VERIFIED CUSTOMER
Michelle was excellent!
1/21/2018
Angelita V. VERIFIED CUSTOMER
The girl helping us was awesome.
1/21/2018
RICHARD W. VERIFIED CUSTOMER
The carwash after service was extremely disappointing. After receiving very satisfactory. My car was still sudsy even after being only partly washed. The passenger side of the inside of the car was soaked with suds and water. It had not eve been wiped. No vacuuming done. My 10 year old grandson could have done a better wash job. I will never ask to have Hannah wash my car again