Dick Hannah Honda Auto Repair Service Center

Very speedy service today! Appreciated it, thanks!

She was extremely friendly and courteous. I live in Beaverton and make the drive to **** Hannah Honda in Vancouver because of the difference in staff and treatment.

She's amazing

Jeff was polite and upfront, I declined some of the repairs and he didn’t try to push me into getting them, I appreciated that. Everything was done quickly and I was very sastified with the service. Thank you.

It was an excellent service and I like the way that I didn’t have to wait a long time because it was fast. Thank you

The check in was strange in that I was checked in twice, and had been left alone in the service Bay Area for 10 minutes because there was confusion about whether the first person checked me in correctly. But after that all went smoothly.

I was told I had a nail in one of my tires. I took my car straight to Les Schwab where they spent 30 minutes looking over all my tires knowing I was willing to buy a new set of tires and they assured me my tires are fine and no nails are there. They did say they were all not properly inflated though so they put air in all of them.

Michele is always ready to help, bringing solutions with outstanding service!!!

Very professional. Took great care to ensure I was kept informed from trouble shooting to completion of the work on the care. Great customer service!

Lisa was awesome. Made sure to get me in and out quickly. Great window tint work too you guys. You never disappoint

Excellent service.

Michelle was a pleasure to work with. Made the whole process streamlined and easy. Highest quality service I have ever received.

Michelle was courteous, professional and helpful. She took good care of me and my vehicle. She also called me as I asked when my car was ready to be picked up. Thank you Michelle!

Lisa was awesome, caring and I will come back because she makes uou feel like family. I was not happy with the honda not being able to figure out what is draining my battery. I understand that it isn't all that easy to figure out. I'm not upset with Lisa or the techs, the question asked if I was satisfied. We don't know what is draining the battery so I'm scared to get stuck again when thus new battery gets drained. And they promised a car wash and vacuum and it didn't happen. But thank you for Lisa mauna and the loaner car and for trying to figure out my issue. I very much appreciated the loaner car.

Great job and great pruce. Thx

Great customer service! Thank you

Thx

I was very happy with the service I received from the Hannah corporation

I was frustrated that there was no way for me to know how long the service was going to take. I called before my appointment to get an idea of how long the service would take and the woman who answered was not ablet to tell me. She said it was just an oil change so it should not take too long. I asked her if she thought it would take 30 min and she said she thought it would not take long. When I arrived I was told that it would take an hour and 15 min. After waiting for about an hour and a half I checked to see how much longer the set would be. I could hear the gentleman who was helping me leave a message for someone that they were running ahead of schedule. When I asked him how much longer my service was he asked me to return to the waiting area and that he would check. He got back to me pretty soon and said that it would not be much longer. I asked for a time frame and he told me about 10 min. In about 1ish min the gentleman came in to get me so I could check out. My appointment was at 10:00 and I was not leaving until 11:45. It might seem silly to be frustrated about 30 min but when you call in to get and idea of how long it will take and they can’t give you an idea, and then you are told an hour 15 min and it takes an hour 45 for a very basic oil change and tire rotation where there was a scheduled appointment which I was on time is frustrating. Also the gentlemen that was helping me came off as condescending to me. It is possible he just speaks slowly and basic to customers and he does not mean to come off as condescending but that was how I received his communication. I believe the actual service, oil change and tire rotation, was satisfactory.

Still a bit too soon if the door lock will stay fixed, but as of today the key fob now works and the new lock cylinder works too.