Austin was amazing! He kept me informed every step of the way. He was also very patient with me and explained everything very clear and concise. Austin's service has made me a life long customer to **** Hannah. I will service all our family cars there. Thanks Austin!
10/26/2017
MICHAEL WILLIAM. VERIFIED CUSTOMER
Good customer service,communicated progress of vehicle repair, and was completed on time.
Thanks Mike
10/26/2017
Jon M. VERIFIED CUSTOMER
Good and quick in and out.
10/26/2017
Pauline D. VERIFIED CUSTOMER
Great job
10/26/2017
Kyle H. VERIFIED CUSTOMER
My repairs were handled quickly and kindly!
10/25/2017
Steve W. VERIFIED CUSTOMER
Jeff really helped me out. He did a great job. Thank you for the good service
10/25/2017
Adam R. VERIFIED CUSTOMER
I had a very positive experience working with Rob and I plan to do so in the future by selecting him. He was knowledgeable, honest, sincere, respectful and engaged with me as I would hopersonally and expect. Recently I have not been pleased with the service managers I have worked with. Rob deserves praise and a raise.
10/25/2017
Molly M. VERIFIED CUSTOMER
Day is a great communicator and customer service rep. He's my "go to guy.
10/25/2017
Carol I. VERIFIED CUSTOMER
Staff we have worked with have been very professional and courteous. Sales to service to collision repair.
I can say that has not been my prior experience as an automobile owner since 1975.
10/25/2017
JENNIFER C. VERIFIED CUSTOMER
My shuttle driver van 2 was totally great. I was kept up to date and informed on the process and checking out was awesome
10/25/2017
Brad O. VERIFIED CUSTOMER
Chuck is great. I try to avoid taking my car to dealership service centers because of the cost and bad rep. After working with Chuck I will not take my Honda truck or accord anywhere else. Great job chuck.
10/25/2017
Roberta G. VERIFIED CUSTOMER
Austin did a nice job with us today. My husband was pretty short with him and Austin did a nice job of helping him even when he was frustrated.
10/25/2017
MICHAEL S. VERIFIED CUSTOMER
Pleased that the recall was fixed, and the it was done in a timely manner
10/25/2017
Jerry O. VERIFIED CUSTOMER
I dropped him with my car when it was about a-year-old to say it wasn’t telling me to do an oil change. Your service people checked the oil with the dipstick and told me it was fine. This visit someone mentioned that Honda advises our yearly oil change. Is this yearly advice new? Why wasn’t I told a year or so ago to get my oriole changed.?
10/25/2017
James M. VERIFIED CUSTOMER
Although the service took wayyyy too long, Lisa handled it like a pro! I enjoy Lisa’s work and care with my vehicles. Thanks for having her on your team.
10/25/2017
CALLA J. VERIFIED CUSTOMER
Great service and communication
10/25/2017
Hyun L. VERIFIED CUSTOMER
It was good
10/24/2017
Mary N. VERIFIED CUSTOMER
He was very clear about what was to be done for A on my Honda CRV. He, also, explained the bill when done with the service. He was friendly and professional in his manner and service.
What I am confused about is I had the same two filters replaced when I went to Sterling Honda in Longview. I did not know that until I came back home and compared the two. I only have 27,000 miles on my vehicle and do not feel that was necessary twice so close together. I just want an oil change next time unless I specifically ask for anything else. Also, I do not need tire rotation. I have that done at Les Schwab and choose to continue to do that. Thank you for your quality service.
10/24/2017
Claire F. VERIFIED CUSTOMER
The best customer service I’ve experienced. Chuck was honest, friendly, and helpful. He walked me through my car’s needs so that I understood what maintenance it needed. He also kept me updated while I waited in the wonderful, comfortable lounge. I’ve always used a drive-through oil change but after the top shelf service I got from Chuck I will be coming back to **** Hanna for all my car’s needs. Thank you so much!
10/24/2017
CAILIN D. VERIFIED CUSTOMER
Amazing job, finished in good time :) thanks guys !!