I arrived roughly 30 minutes early, Austin was at lunch. A nice lady checked me in. Went to wait. At 1 hour 45 minutes in, I texted to find out if there were any problems. 45 minutes later, Austin called to say my car was ready. This was the first interaction I had with him, so I asked if he hadn't gotten my text. He seemed flustered. Walked me out to the car after. All good, till I had a big puddle of water in the floor of the car from the wash. Oh well. Then as I was driving away, I noticed the oil change tag had just been slapped up on the window just out of my main line of sight. The old tag's still there too.sorry, Austin seemed nice enough, I hope my experience was out of character.
10/24/2017
Ritesh L. VERIFIED CUSTOMER
Awesome
10/23/2017
Thanh N. VERIFIED CUSTOMER
Ray and others in service were very nice. I had a pleasant experience.
10/23/2017
Bryan M. VERIFIED CUSTOMER
Great service by Lisa and great attitude
10/23/2017
Lori Ann. VERIFIED CUSTOMER
Chuck was wonderful. He communicated well, kept me informed. The car was done in an acceptable time. My only complaints were that for some unknown reason my appointment wasn’t in the system. In the paperwork it said they had washed and vacuumed the front of the car, neither of those things were done. I also had to pick up safety pens off the passenger floor that they spilled out of my glovebox.
10/23/2017
Lorena K. VERIFIED CUSTOMER
Ray was awesome!
10/22/2017
Payton S. VERIFIED CUSTOMER
I appreciate the work that **** Hannah did on my vehicle, and I have had no problems since picking it up. However any mechanic or Tire specialist will tell you that only putting two new tires on an all wheel drive car puts it at significant danger of damaging the differential. I do understand that the Element is a 2 wheel drive car unless the differential is engaged, but there is a significant driving difference that is not satisfactory with only having two new tires on the front and not all the way around. I have been nothing but loyal to **** Hannah with my services in order to satisfy the Tires for Life agreement and have not taken my vehicle anywhere else, and as a result **** Hannah has made a significant amount of money off me and my services. I believe that tires should have been compensated all the way around the vehicle to ensure maximum driving safety and quality, as well as to prevent any damage to the vehicle in the long run. Thank you.
10/22/2017
Raynauld F. VERIFIED CUSTOMER
Awesome work. Thanks for all your help.
10/22/2017
Susan E. VERIFIED CUSTOMER
Jeff was awesome!!
10/22/2017
Tamara Christine. VERIFIED CUSTOMER
Shawn was a awesome person. Just your price was too much.
10/22/2017
Patrick S. VERIFIED CUSTOMER
Jeff did a good job!
10/22/2017
Yvette M. VERIFIED CUSTOMER
Shawn is the only reason I keep returning to your service department!
10/22/2017
GREGORY H. VERIFIED CUSTOMER
Thanks
10/22/2017
GRACE W. VERIFIED CUSTOMER
Thanks to Shawn for excellent and upbeat customer service. I was unclear on my extended warranty, so he looked that up for me. He kept me apprised throughout the process of my car repair.
10/22/2017
Kristin G. VERIFIED CUSTOMER
Jeff is great!
10/22/2017
Margaret W. VERIFIED CUSTOMER
Jeff was very communicative and informed me along the way as to what to expect when I arrive to pick up my car it was exactly as he had quoted me
10/22/2017
Jaime W. VERIFIED CUSTOMER
We are very satisfied with Austin’s service. He is very knowledgeable and I feel like he cares about his customers. He is quite helpful and always follows up with me when he says he will. Five stars!!
10/22/2017
John T. VERIFIED CUSTOMER
The service was great!
10/22/2017
Van D. VERIFIED CUSTOMER
Thanks
10/22/2017
Sebastian M. VERIFIED CUSTOMER
Jeff was awesome, very informative and professional.