Do not contact me. Rep called me informing me of 2 outstanding recall issues, one of which, she said was so dangerous they offered to tow my car in. She said a loaner car would be available when I dropped my car off. Of course I was concerned so took my car in the next morning, leaving plenty of time to get back in time for my video conference call. Arrived at dealer and was informed there was only one issue and it was the passenger air bag recall... no new news. Service rep said there was no second issue. Worked it out to have the driver side air bag checked too. Turned out there was NO loaner car. Had to spend the next hour renting a car from Enterprise which Honda paid for. But it took so long I could not make my conference call so 5 people had to reschedule. This is a small issue but the visit was topped off by service rep texting me that all was complete and my car was in the queue to be washed. I arrived later and the car had not been washed. CAN YOU UNDERSTAND WHY I AVOID **** HANNA HONDA AT SLL COSTS?
9/29/2017
William D. VERIFIED CUSTOMER
Great service all around. Love the new waiting room with the TV in a separate area. Lisa was friendly, prompt, courteous and knowledgeable.
The shuttle driver was likewise friendly, efficient, and quite knowledgeable.
Good experience all around.
9/29/2017
Sally D. VERIFIED CUSTOMER
It's all great.
9/29/2017
DARRELL B. VERIFIED CUSTOMER
First time at this dealership I was treated very well.
9/29/2017
Adrian V. VERIFIED CUSTOMER
Very good job !!!
9/29/2017
Jon C. VERIFIED CUSTOMER
Darin handled the air bag recall for my '06 CRV, with professionalism, and gave me a complete report on the condition of my vehicle's other needed repairs. I appreciated having the upcoming repairs prioritized, and explained for me to best understand what was needed, why, and how soon it should be done. Please express my thanks to Darin, the service technician(s), and parts department, for their efforts in making my vehicle's air bags safe again.
9/29/2017
GAGE R. VERIFIED CUSTOMER
Thanks guys, I’ll be back
9/29/2017
Traci M. VERIFIED CUSTOMER
Robert was fantastic! Communicated everything very clearly, and even helped me with an issue with my Mazda, which means I will be coming in for service for my Mazda. It was a great experience, thanks Robert!
9/29/2017
Emily G. VERIFIED CUSTOMER
Jeffery was great! Very professional and attentive
9/29/2017
shao w. VERIFIED CUSTOMER
Everything was done in a timely professional manner.
9/29/2017
Marc M. VERIFIED CUSTOMER
Excellent service advisor !
9/29/2017
Maria W. VERIFIED CUSTOMER
I was disappointed with the lack of communication, the length of time waiting for a replacement vehicle, the answer to the high pitched whistle, which is still present. The answer being it's from the turbo. Poor design if that is true, I don't trust the answer provided.
9/29/2017
Miguel R. VERIFIED CUSTOMER
Hi liza maunu make me feel great whit Hannah service she is a great person, friendly and professional thank you for your help and good service.
9/29/2017
Viktor P. VERIFIED CUSTOMER
Great and quick service, very satisfied.
9/29/2017
Patricio B. VERIFIED CUSTOMER
Good choice with having the food network playing in the waiting area. I appreciate the updates of how my vehicle was going.
9/29/2017
Hailey S. VERIFIED CUSTOMER
Very friendly!
9/29/2017
Dan S. VERIFIED CUSTOMER
Service as usual was consistant and excellant.However the parking **** around the service area. Good chance my next Honda may not be from **** Hanna
9/28/2017
Susan E. VERIFIED CUSTOMER
Cierra was and always treats me well when I come in for service. She is extremely helpful and knows her stuff.
9/28/2017
GEORGE S. VERIFIED CUSTOMER
Amazing level of service! You guys definitely set the bar high!