Dick Hannah Honda Auto Repair Service Center

I wish express, was more express. Two hours for an oil change, seems rather long. My last appointment, my car had so much hand grease on my cream interior, I was really upset! I have to detail my interior every time I come in. I've been to other service places, where they wear gloves when in your car, so as not to leave grease behind. Good idea!

As usual :)

Thank you very much for your help

I am very happy with my service rep. He answers all my questions. Thank you.

The service rep Michelle did a great job, she did everything she could to make the detail job on my car perfect. The problem is that the detail job on my car was second rate, the worst ever. I could have accomplished the same thing by just washing the car myself and I would do a better job on the tires. $110 is too much for a car wash. Talk to me, you need to fix this.

I would like a call from a manager or a supervisor please.Thank you.

The whole process was smooth and everyone worked hard to get me the best deal for the car I wanted. Thank you

I was completely satisfied with my recent visit to **** Hannah Honda. Che provided excellent customer service and answered every question I had regarding the servicing of my vehicle. It is always a pleasure working with him.

Rob was awesome and my service experience was easy and pleasant. Great job!

Che was very easy to work with and did a great job.

Chuck was wonderful. Professional and calm. Prompt. Give him a raise! The issue with my experience was with another technician. I was in for a nail in my tire that was missed on a prior visit. Lisa (the first person I talked with) wouldn’t let me get past the pressure of the tire. I have already filed a complaint against Lisa Maunu. She was supremely unprofessional. She wouldn’t listen to my concerns. She disregarded my experiences in my car because it wasn’t in line with how the car was supposed to behave. Where the situation escalated was this: She told me that my “check tire pressure light” would come on when my car exceeded 50psi. I told her that I haven’t experienced that when i checked my pressure. She firmly said, “that didn’t happen.” I told her that it did. She then told me that she has been doing this for 17 years. I told her that the light doesn’t come on unless the psi is low. I’ve never seen it come on when I knew that it was above 50psi (that occasion was a result of a drastic increase in temperature and altitude)i. She firmly told me “that’s not true.” I told her that check these pressures when I use my bike pump or take the car to chevron. She then dismissed me and said,, “Then take it to Chevron. You can drive out.” She then got a younger man to assist me. He asked if I needed assistance and she told him as she marched away, “Nope. She doesn’t need help. She knows her car better than us. Just guide her out.” All this in a very dismissive and abrasive manner. The young man was confused and appeared uncomfortable. He went to find out what was going on. Lisa went on to check out her previous clients (which is fine. They are customers and I don’t stand in the way of other people) and left me standing in the shop. I saw her talking to a coworker and indicating toward me in a hostile manner. I had to locate someone on my own. Now. In my experience when a technician says a car should behave one way and a customer indicates that the car behaves a different way, then that suggests that the car is in need of a repair. Which is what the service center sells. It is absolutely possible for both of us to be correct so why was she arguing? I can’t be the first person to say “my car doesn’t do that when I drive it.” Sell me a repair! Maybe the wiring for the pressure gauge got chewed through by mice. Maybe I need a software update. Maybe my gauges need calibration. I want to make it clear once again: Lisa was not insulted. Lisa was not being sworn at. Lisa (for reasons known only to her) chose to escalate the situation to cartoonish levels and dismiss a 15 year long client. It is embarrassing when someone makes you get emotional in public. I will admit that I was upset when I came in. I have been in to check this tire once before. I was not so upset that I was abrasive, abusive, or beyond assistance. Clients in such a state SHOULD be dismissed. I was maybe a little shrill because I have that sort of voice. If I became abrasive, then it was because I had a technician who wouldn’t listen. Who told me my experience was false. Who got hung up on what was happening with the pressure in the car. All I can do is tell you what the car ACTUALLY does when it is operated (and YES that might not be in line with what the car should do).I think most people would start becoming emotional. There are many ways that a situation with a customer who is upset could be resolved: Pass the buck. Time honored tradition and very effective if you are having a rough day (my suspicion is that Lisa was having a rough day and took it out on me). “Hold on! This is a lot to take in. Let me grab someone who can resolve this for you.” Just call a full stop and ask for clarification. “Wait wait. This is a lot. What is wrong with the car? The tire has a leak caused by a nail?” Instead of telling a client their experience is incorrect, try this (it is true anyway!) “the pressure warning activates at 50psi. It doesn’t? Well, that is what is supposed to happen. Would you like us to also take a look at that?” Placate and calm! “Wait! Hold on. I need to you slow down. I want to make sure get what you need to drive safe. Now. What is wrong and what can we do?” I have never filed a complaint before. Normally I just want the situation resolved in some manner so I can go on with my life. I know people have bad days so I allow a lot of room for questionable customer service. I don’t want someone to lose their livelyhood over a bad day. However, this was next level foolishness (who publically humiliates a customer like that) and I hope that someone speaks to Lisa about how she conducts herself. She appears to have good ratings online. Tell her she needs to listen to what the customer is saying. They are giving her information that could help her diagnose repairs. It isn’t a contest about who is right.

Lisa was very personable and welcoming. It helped ease the situation of my frustration. Well done.

There is a customer service quality from **** Hannah Honda that I have never seen from **** Hannah Dodge. You guys go the extra mile and cover all the small details. Dodge doesn't give a crap about me, my vehicle, or if I'm satisfied. I even have to REQUEST a courtesy wash or else I don't get one. You guys, every time, ask if it's ok that you do it. That is superb! Love **** Hannah Honda! As far as I'm concerned **** can shove your neighbor up his Dodge hole. If Honda made a "Sprinter" type of van, I would own one without a doubt or hesitation. Alas, I'm stuck with the Dodge.

I had to demand that the service department dig into the issue to find out the real cause of the concern. I was told they could not find anything and to bring it back if it happened again. I said I was not satisfied and they needed to find out the real issue; after that the technician contact at Honda, and Honda was able to let them know what was causing the pump to turn on five hours after the vehicle was parked. This should have been done, before the service department even contacted the customer.

Service. completed quickly.

Lisa is wonderful and genuine; we always look forward to working with her. This is great, especially, because our car is still not working right. We will come see Lisa again as soon as Honda opens on Monday.

Great personality

Excellent job austin bishop

Really smooth transaction new what I was paying for. Very satisfied with work done

Chuck Ansted was already short handed when I pulled up without an appt today. He restpectfully gave me his time even though they were short handed. I totally expected my car to be there until Monday, but I Had a wonderful surprise when Chuck called later that afternoon To say my car was ready and starting perfectly. It was a wonderful experience and Chuck went above and beyond!