Dick Hannah Honda Auto Repair Service Center

Service was great! But someone had time to change my radio station and rifle thru my glove compartment.????????

Lisa always goes above and beyond. She is knowledgeable, helpful, and personable. We look forward to seeing her; which is not something you usually say when you take your car in for repairs.

Good service. Polite.

I received a letter in the mail yesterday that my 2017 CR-V was part of a recall. I had already scheduled my oil change for today and was happy I was notified the day before so I could go in to get both things taken care of. I was very disappointed to learn you don't have the parts in. Michele explained Honda sent out the letters and the parts aren't even all made yet, but perhaps you could pass on the feedback to Honda how it goes for a customer to receive the letter and then not be able to have it taken care promptly. I look forward to when the parts are in. Otherwise, everything else went as I expected. Thanks!

Service techs are clearly overwhelmed by the volume of customers, but are awesome at their jobs

I scheduled an appointment for an oil change and a car inspection to avoid waiting for hours. I showed up and was told it would be two hours total, about an hour in my car had not been worked on yet. At that point I ask how long it would be and was told an hour an a half. I asked for them to do the oil change and get me my car and skip the inspection since they are obviously extremely slow and I was at the appointment with my small children who were quickly growing impatient in the waiting room (of which we made an attempt to clean the toys because they were all sticky and dirty). I end up getting my car back from the oil change about 2 hours later, which is an extremely long time for a scheduled appointment, of which at the time I was told the other concern with my car was looked at and taken for a test drive to evaluate the problem (I don't believe it because the mileage on my car didn't not change from when I dropped it off). I was very disappointed and likely will not return. My car has only been serviced at the original Honda dealership of purchase and they had much higher standards that they provided to customers, such as washing and vacuuming my vehicle after every service. I think the **** Hannah location has issues with their scheduling business model and their performance management. Someone should consider investing in a professional to assess the problem and make changes. I also got some snarky stares from the lady working in the sales room, she was bigger and had blonde hair.

I almost always have gone to a dealer for service.... they have knowledge and proper tools

Does no one read the texts and ,more importantly, the replies? I was notified today that my car was ready. Perfect. I picked it up yesterday!??

Very good job, will return

Quick and professional!

The estimate was spot on. Everyone we dealt with was helpful and friendly. Another business recommended more than we needed but your service experts explained it wasn't necessary and would add undo expenses. Wonderful, timely and courteous.

Robert was very professional and kept me updated as to how my car was progressing. Very customer oriented ????

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Excellent job as usual. The brakes work much better now. Thank you, I like good brakes. Shawn is doing a great job.

Professionalism, promp attention, courteous respect. What more could I ask for? I appreciate Austin's service every time I come in. I won't take my **** Hannah purchased Jeep elsewhere!

Friendly and courteous service

Robert was very helpful and friendly.

Had a great experience!

Keri is very sweet and personable! She is very kind and does a great job helping people out!

Shawn has helped me before when I needed work done on my Honda Fit. He is very friendly, helpful, and competent. Thank you Shawn!!