I waited over an hour to get my oil changed, I asked to have a noise checked out with no report. And they didn’t close the hood to my car when they were done. This caused my auto stop/start to not work, giving me a service notification.
6/28/2019
Juan O. VERIFIED CUSTOMER
Great costumers service from Vladimir, greetting you with a great and friendly smile, making you feel welcome , very prompt to answer any questions I 've had, courteous and professional. Great job Vladimir. Two thumbs way up.
6/28/2019
JEFF R. VERIFIED CUSTOMER
I always appreciate the efficiency and friendliness of the DH team.
6/27/2019
John S. VERIFIED CUSTOMER
I asked for a oil change and I got a oil change and a 20k maintenance service I didn’t ask for. And your service person didn’t ask if I wanted to do the 20k maintenance service. They just rabbled off a bunch of stuff my wife doesn’t know about. She just thought she was getting a oil change. Which also took a lot longer time she was not prepared for.
6/27/2019
Tes S. VERIFIED CUSTOMER
I was told 2.5 hrs and a total of $450. When it came
Time to pay the bill, it was over 4 hrs later and almost $600. Staff had time to
Go sit in lunch room by client waiting area but never told me it was going to take more time. Also never told of extra charges. When I asked the staff to honor their quote, staff became argumentative and nasty. Not even close to “we believe in nice” logo printed on everything. Asked car to be locked when parked outside the garage and was assured it would be. Twice it was unlocked. Staff never apologized for their actions or language or the way they treated me. Device score on a scale of one to ten with ten being highest...I would give them a negative five! Not good at all!!!!
6/25/2019
Todd G. VERIFIED CUSTOMER
Problem with vehicle not diagnosed.
6/25/2019
John S. VERIFIED CUSTOMER
As always Ryan is concerned about customer satisfaction. We count on Ryan’s trust and believing in nice! A big reason we send customers your way knowing your employees walk the talk and we feel positive the recommendation of your dealership.It has not failed yet! Thank You,John and Candy Suter (long time customers,Year’s to continue!
6/25/2019
Cristian D. VERIFIED CUSTOMER
Ryan is a great guy, keep it up sir!
6/25/2019
Micah C. VERIFIED CUSTOMER
Ryan consistently provides excellent service.
6/23/2019
Linda D. VERIFIED CUSTOMER
Always love working with Ryan. We’re loyal to Hannah.
6/23/2019
Steven L. VERIFIED CUSTOMER
Excellent service.
6/23/2019
Samantha W. VERIFIED CUSTOMER
They did a good job. I am happy they were able to get my car in and get it fix for me.
6/22/2019
Jennifer B. VERIFIED CUSTOMER
Friendly and courteous
6/22/2019
Andrew R. VERIFIED CUSTOMER
Vlad is excellent and it was a pleasure doing business there with **** Hanna
6/21/2019
Steven L. VERIFIED CUSTOMER
Drove car home and ran some errands. EPC light came back on. Car needs to be towed back to dealership.
6/21/2019
Kenneth B. VERIFIED CUSTOMER
Vlad was great. I just didn’t understand why it took so long just to get me a key for my car.
6/21/2019
Rob E. VERIFIED CUSTOMER
Gary is great!!
6/20/2019
Pablo U. VERIFIED CUSTOMER
The years have not been kind to my service advisor. Too many miles in the fast lane.