Ryan Wade and team is always on top of service issues and coordinating with techs and communicating with customers. Best dealership service dept I have experienced in many years. Much appreciated and worth an hour drive past several other VW dealerships to come here! Thank you for remembering what customer service means in the service department!
3/1/2019
Annie E. VERIFIED CUSTOMER
Vlad is awesome, and got my tire repaired instantly. Everytime I come to **** Hannah VW, it is a terrific and informative experience.
2/28/2019
PAUL H. VERIFIED CUSTOMER
Truly appreciated Gary !
2/28/2019
Jennifer B. VERIFIED CUSTOMER
Gary is the best! I love working with him.
2/28/2019
FRANK N. VERIFIED CUSTOMER
Everything went well.
2/28/2019
Molly C. VERIFIED CUSTOMER
Your employee was very informative and personable.
2/28/2019
Mircea R. VERIFIED CUSTOMER
Excellent service !
2/28/2019
NANCY F. VERIFIED CUSTOMER
Ryan was great as usual.
2/28/2019
Dara S. VERIFIED CUSTOMER
Gary is super helpful!!
2/24/2019
Ester T. VERIFIED CUSTOMER
Gary is always very professional and had excellent customer service skills. Thx Gary for always having a smile and having to put up with me.
2/24/2019
Denise W. VERIFIED CUSTOMER
Gary is always amazing
2/24/2019
CARRIE L. VERIFIED CUSTOMER
Gary is awesome! He is knowledgeable, responsive, and epitomizes “Believe in Nice”. He always remembers me on sight despite me being there very often. Keep up the good work!
2/23/2019
Fredric J. VERIFIED CUSTOMER
Should always have a model up for a rental..... our car is 4 years old, u dont think were looking for an upgrade??????
2/23/2019
Todd A. VERIFIED CUSTOMER
I was never informed that installing a headlight bulb would cost $15.00 extra.
2/23/2019
David W. VERIFIED CUSTOMER
Ryan and red team responded to all issues.
2/22/2019
Dean B. VERIFIED CUSTOMER
Invoice showed that windshield had been washed and the front floor area had been vacuumed, neither of which was done.
2/22/2019
Daniel B. VERIFIED CUSTOMER
Thanks for your help. Glad you could get my car back in my hands this evening
2/22/2019
ester t. VERIFIED CUSTOMER
Ryan was great. Also good with communicating with me. It did take a lot longer than expected so I appreciate the loaner. My only issue was and I brought it up with Ryan that the head liner that was replaced but the tech/installer left black oil marks in many places. Ryan offered to clean it but I needed to go. I will try to clean it myself, if not Ryan said to bring it back. Its just an inconvenienc if I have to bring it back. Also giving us a coupon to clean out the car is lame. Especially since it looks like I had a bunch of dust of metal? All over the seat. The car cleaning spot did a lousy job cleaning the car and their vacuum was crap. I would reconsider giving a coupon out to a crap car wash. Ryan and staff was great.
2/21/2019
Barbara w. VERIFIED CUSTOMER
Vlad is an exceptional gentleman and I enjoy my time with him. He is an asset to **** Hannah.