Service was excellence. Ryan Wade & his team are the best. Problem encountered when scheduling appt. I called rather than online schedule appt. I asked if she could check to see what annual servicing was due so I could better plan my wait time & total expense. Was told to just come in for oil change & make another appt if needed. This is not the way it has been handled the past 7 years. I ended up spending 3 hrs waiting & cost was $400. I expected this was going to happen. Ryan apologized & said call was not handled appropriately.
8/31/2018
Jason K. VERIFIED CUSTOMER
Vlad is the best service adviser you have. He is knowledgable and honest.
8/31/2018
TAMI K. VERIFIED CUSTOMER
The last two times I’ve had the oil changed in my car - when I pick it up there are tacky oil finger prints all over the car! On the windshield, on the outside by the doors.... I know it’s a dirty environment, but it shouldn’t be like that. I took my daughters car to Jiffy Lube the day before I got my oil changed at **** Hannah and hers didn’t look like that. A bit disappointed.
8/30/2018
Nancy A. VERIFIED CUSTOMER
Always treated very kindly
8/30/2018
Grace V. VERIFIED CUSTOMER
ad was great. I appreciate his courtesy And attentiveness to my vehicle
8/30/2018
Robert S. VERIFIED CUSTOMER
Vlad was very enthusiastic.
Unfortunately, the source of my mechanical problems was not discovered.
My axle bolts we’re replaced and retightened but my problem was not solved.
No one has been able to find the source of my driveline noise.
That is very disappointing.
I thought a certified vw mechanic might be able to accurately diagnose
This problem.
8/30/2018
Victoria H. VERIFIED CUSTOMER
I wish they would have washed the car, but it isn’t a complaint. Always great service, I like my VW, fun to drive.
8/30/2018
Mary A. VERIFIED CUSTOMER
Gary was very nice!!
8/30/2018
Bruce G. VERIFIED CUSTOMER
Abby and her crew Kick **** baby!
8/29/2018
Deon B. VERIFIED CUSTOMER
They removed my air filter during an oil change and didn’t clamp it back down. I’m hoping the rest of the service was completed and there aren’t any unhooked pugs, etc. I bring my car to **** Hannah because I expect the service is better from a dealer. These kind of mishaps are unacceptable.
8/28/2018
Tanya E. VERIFIED CUSTOMER
Service was exceptional and done promptly, before the anticipated time. Very satisfied, thank you
8/28/2018
Zlatan P. VERIFIED CUSTOMER
Good job!????????????????????
8/27/2018
Kenneth B. VERIFIED CUSTOMER
You guy did everything that the car needed.
8/26/2018
LAN P. VERIFIED CUSTOMER
Haven’t picked up my car yet. They said Friday and now delayed until next Tuesday for some reasons
8/25/2018
James B. VERIFIED CUSTOMER
Every thing was good
8/24/2018
Eli T. VERIFIED CUSTOMER
I just think there shouldn't be a bunch if fine print on your service coupons.
8/24/2018
Sergey P. VERIFIED CUSTOMER
I loved the addition in a free car wash which saved me time. However, it said that the front floor boards were vacuumed, but that didn't seem to be the case unless something unseen was vacuumed