Change oil sticker on the window would have been nice. And knowing about the car wash too. Otherwise, truly exceptional.
8/23/2018
Loretta R. VERIFIED CUSTOMER
Helpful, friendly, positive, service.
8/23/2018
Sara H. VERIFIED CUSTOMER
Thank you!
8/23/2018
JOHN H. VERIFIED CUSTOMER
It was with George
, I want to make clear.
8/23/2018
Vonn J. VERIFIED CUSTOMER
Vlad went above and beyond to make sure my car was serviced. The **** Hannah near me wanted me to wait 2 weeks for an appointment, but Vlad looked up my VIN, saw there was an upcoming recall for the problem part and got me in right away. I would have been carless for 2 weeks had he not been so efficient and helpful. Also, everyone there was friendly an dinformative.
8/22/2018
Janet L. VERIFIED CUSTOMER
Bought the car from you & you have done all the services keeping my car running. Thank you.
8/22/2018
Rebecca M. VERIFIED CUSTOMER
i brought in the warranty paper but i ended up paying full price . i asked what our warranty covers and he said that it doesn’t cover any maintenance , oil changes...only if factory parts brake . i left and called my husband, my husband said we should have oil changes covered! so i went back and talk to him and he explained to me what we’re not covered for again . my husband called the warranty agency and they said we do have maintenance, oil changes coverage and they will mail us a check for $40 . they also said that nobody called them from the dealer to verify what our policy covered.
8/22/2018
Ricardo P. VERIFIED CUSTOMER
Thanks
8/21/2018
ANNMARIE G. VERIFIED CUSTOMER
Another great experience! Thanks too Gary for being professional and providing excellent customer service.
8/19/2018
LAUREN A. VERIFIED CUSTOMER
I requested with Tyan that my hood not be slammed shut, as it moves the latch and then it cannot b locked closed. It had been slammed closed, admitted by the lot porter, and I had to drive home with it like that before I could get my tools to fix it.
8/19/2018
Michael J. VERIFIED CUSTOMER
Done faster than I expected..
8/19/2018
Margie J. VERIFIED CUSTOMER
Vladimir and the service team were very professional andvsoooo super nice! They strives to make our experience awesome. They kept in contact and updated us at every turn. I will use your service again and recommend it to others!!
8/19/2018
Jorge A. VERIFIED CUSTOMER
I still have the same problem, tomorrow I will stop by and ask for a refund because you never fix the problem
8/18/2018
KYLE B. VERIFIED CUSTOMER
In the first line of report it says you vacuumed floorboards. Thats not accurate and I wonder what else wasn’t completed but checked off. Its hard as a customer to know or check what was actually completed and i put a lot of faith in the servicer. Its a lot of money for a simple multipoint inspection.
8/18/2018
MEGAN B. VERIFIED CUSTOMER
Everyone was very friendly, no problems there!
But they said it was a 90 minute appointment and ended up being an extra hour. Just be nice to have a quicker appointment. :)
8/17/2018
Mary B. VERIFIED CUSTOMER
Gary was wonderful!
8/17/2018
DANNY C. VERIFIED CUSTOMER
Ryan is thorough and professional. He gladly answered all my questions. I had an excellent experience with him.
8/17/2018
LEONA L. VERIFIED CUSTOMER
My receipt said the floor boards were vacuumed and the windshield was washed and it does not appear to have been done to me. I called and left a voicemail, but no one has called me back yet. Also, the sticker was not updated and replaced to let me know when the next oil change is supposed to be. I took a picture of the floor boards when I got home the night of the 14th if someone needs to see it. Thank you for your time.
LEONA L
8/16/2018
Axel F. VERIFIED CUSTOMER
This was a simple oil change. I was there on time for my 8:30 appointment. The car was not ready until 10:15 after I complained about the long wait.
Since the tech did not see anything unusual with it, this must be routine procedure.
Why should I come back, if I get an oil change in a fraction of the time much closer to home at a lesser price?