Let me start by saying that I am a bit of a pain when it comes to customer service as I have been in the industy for 10+ years and I think great customer service is hard to come by, but Ryan and the team were more than gracious dealing with a customer with such high standards. Ryan was generous, understanding, and thorough in his process. Vlad and Gary were awesome too! This is why I stick with VW of Vancouver and will have a hard time every having a vehicle elsewtwe.
6/20/2018
Lola B. VERIFIED CUSTOMER
Gary saved the day. There was a misunderstanding in how my appointment was scheduled and he made sure I was cared for. Thank you!!
6/19/2018
JOHN S. VERIFIED CUSTOMER
Ryan Wade is one of the main reasons we keep coming back.Service with a smile,satisfaction guaranteed! Ryan is a great representative for what **** Hannah is all about,he Believes in Nice! Thanks again Ryan. John and Candy Suter
6/19/2018
DAVID W. VERIFIED CUSTOMER
I honestly expected a little more with the monthly car cleaning offered by **** Hannah. I understand that a detail level cleaning isn't offered, but if the level of vacuuming and exterior wash is indicative of a typical cleaning, I don't have much use for it as it wouldn't save me from wanting to follow up myself at a coin operated car wash. It's not that my standards are too high or even that my vehicle was exceptionally dirty. It actually seemed that the job may have been stopped part way through and then forgotten about.
6/19/2018
BRITTNEY P. VERIFIED CUSTOMER
He was good at keeping me up to date on what was going on with my car. He made sure that I understand what they did and that they checked it well before giving it back. He gave me his card and told me to call if I had any other questions or concerns.
6/18/2018
Phillip D. VERIFIED CUSTOMER
Gary is always a great help, answers all my questions, and is always smiling. I can tell he takes pride in the work he does, and is proud to uphold the high standards of your dealership.
6/17/2018
VADIM T. VERIFIED CUSTOMER
Vladimir was very professional, attentive and helpful. I couldn't have been happier with his service.
6/16/2018
Charles B. VERIFIED CUSTOMER
welcomed on arrival, understood what was to be done, work accomplished as promised, charge was as discussed.
6/16/2018
Judith S. VERIFIED CUSTOMER
Happy to say..my car problem was very minor. But Gary treated it as important none the less...and threw in a car wash. Nice..indeed.
6/16/2018
Edwin A. VERIFIED CUSTOMER
Ryan was great. He was very helpful and personable.
6/16/2018
Bill C. VERIFIED CUSTOMER
Ryan always does a great job!
6/15/2018
ANDREW R. VERIFIED CUSTOMER
Brian where is excellent, thanks Ryan great work!
6/15/2018
ALFRED G. VERIFIED CUSTOMER
I’m not Alfred. I’m Christine. I find your continuous referral to Alfred, my husband, insulting. This is essentially my vehicle. I think you need to adjust your salutations to reflect whom you are actually working with.
6/15/2018
DAVID S. VERIFIED CUSTOMER
Your service department continues to send all correspondence to my husband, David. I have been asking for the emails, texts, service record, etc. to be changed to my name. I asked again a couple of days ago. This survey was sent to “David” at my text number, so I guess we are making progress.
I bought this car new in 2007 from this dealership. I would hope for better customer service.
6/15/2018
Clinton B. VERIFIED CUSTOMER
Ryan has been nice every time I have met with him however my car still looks horrible it has scratches and swerl marks all over it and it dose not look like a new car at all 4 trips and you have taken off a good part of my clear coat. Your detail department and your sales department is who I’m upset with.
6/15/2018
Gerard P. VERIFIED CUSTOMER
Thanks for fitting us in and getting fixed quickly.
6/15/2018
Ronald D. VERIFIED CUSTOMER
Looking forward to leaving a positive feedback review....
6/15/2018
Jennifer B. VERIFIED CUSTOMER
Vladimir was very polite and helpful!
6/14/2018
Irina N. VERIFIED CUSTOMER
Great customer service!! Also, great job was done on my car.
6/14/2018
Raul D. VERIFIED CUSTOMER
He was very helpful,quick, and friendly. Great customer service!