Everyone at **** Hannah is always helpful, knowledgeable, and kind. Gary is just the same. Thank you!
4/6/2018
Annmarie G. VERIFIED CUSTOMER
First my parts were not in when they said they were to be in. I had plans to buy a utility trailer from a private seller which I ended up loosing out on because my parts were not in on time. Also I was not given a rundown on how to use my tow hitch that was installed. Still don’t know how to use it as this is my fist tow hitch that I had put on. I’ve been a long time customer with dickhannh vw and service is not the same as it use to be .
4/5/2018
Pat S. VERIFIED CUSTOMER
Fast, efficient and friendly service for drop in oil change....first one for my Alltrack. Liked the roomy waiting area too and the coffee and cookies.
4/5/2018
Leonard B. VERIFIED CUSTOMER
Job done early, with very friendly and helpful staff.
Thanks, very much.
4/5/2018
HEIDI E. VERIFIED CUSTOMER
Thank you Gary and the crew that worked on my car. I am extra pleased that the time was taken to wash and vacuum my car as a courtesy!
I will highly recommend your services!
4/4/2018
KAYSI M. VERIFIED CUSTOMER
I will defiantly be back for all my Volkswagen needs and maintenance ! I felt very welcomed and even walked out with a Volkswagen mascot dog with bandana. ???? ... Thank you so much for saving me money , for installing parts I ordered through you guys the same day as I was getting my oil changed . I never knew being a Beetle owner could be so much fun ! Thanks again ... Kaysi
4/1/2018
John S. VERIFIED CUSTOMER
Gary is a good person with whom to work.
Wish there was login instructions for the waiting area computer. It seems a shame to have to bother a worker for such things.
3/31/2018
Terri S. VERIFIED CUSTOMER
Ryan always takes care of us. He's the best!
3/31/2018
Maureen M. VERIFIED CUSTOMER
I expressed my disappointment this morning after waiting three hours for the service. When I arrived, I was told it would take two hours and I waited patiently. No one came to tell me it would take longer for the job. After three hours, I decided to ask and was told they were finishing up. Vllad was very nice but he knows I was very displeased with my first time experience. Thank you.
3/31/2018
Stephen H. VERIFIED CUSTOMER
Another great visit, quick service, and clear explanations. Thanks!
3/31/2018
Victoria R. VERIFIED CUSTOMER
I was informed for the first Tim that thenplatinum free tires for lif of the car did not apply to my very Passat.
They tried to say I had not paid for previous charges for key programming and I was forced to prove my Payment instead of DH doing the job.
I would not have needed to pay the $300 for key s and programming had **** Hannah followed through on their word to supply my second key as promised with the purchase of my car. I came to the dealership four separate times to get it and was promised it would be mailed to me...
I have purchased at lease a half a dozen cars from **** Hannah. Mostly through the Acura dealership, because of the excellent service. The vw service has not lived up to the same standard. This is unfortunate, be cause now I will go shop the market for my next new car.
Very disappointed
3/31/2018
Julianne R. VERIFIED CUSTOMER
The problem was diagnosed within a reasonable amount of time and the mechanics were able to recommend a reasonable solution quickly.
3/30/2018
Molly S. VERIFIED CUSTOMER
Gary was ready and waiting for me at my appointment time. He explained how my service was going to work, promptly called me when it was going to take longer than first expected and followed up as soon as it was complete.
3/30/2018
CARLOS T. VERIFIED CUSTOMER
Good service and customer satisfaction oriented
3/29/2018
ANTHONY C. VERIFIED CUSTOMER
Thanks for making my repair so painless and hassle free.
3/29/2018
Stefanie N. VERIFIED CUSTOMER
Ryan was fantastic, professional and friendly thank YOU
3/29/2018
Julianne R. VERIFIED CUSTOMER
The repairs took the estimated time, and the repair costs were as estimated.
3/27/2018
Colette W. VERIFIED CUSTOMER
Far better then I expected, last **** Hanna Experience was with a Jeep years ago and it cost me a fortune, having all my needs met free was exceptional, Gary communicated thru out the day and it was done by the end of the day. Great service. If I lived closer I'd come for regular oil changes etc... But for all VW spacific things I will be a regular customer!
3/25/2018
Marcia G. VERIFIED CUSTOMER
Ryan’s honesty and extraordinary customer service skills provide me with absolute comfort and security in knowing that I’m going to be treated fairly each and every time I visit your dealership. While my travels would allow me to use multiple other VW dealers, I will always return to your location because of him.
3/24/2018
Roger K. VERIFIED CUSTOMER
Gary did a great job and kept me in the loop about the progress of my car. Thanks Gary!