Pablo Ulibarri was professional and thorough yesterday. He not only took care of our airbag replacement he also took the time to explain our service plan.
We would recommend Mr. Ulibarri and **** Hannah to our friends.
8/26/2017
Watcharee M. VERIFIED CUSTOMER
The service was great but someone turned on my lights switch and It's cause my car to ran out of battery. I don't know what reason why did they had to messed up with my head lights switch. If they testing my head lights, it's fine but turn it OFF when you done. Give back a vehicle that ready to be back on the road safe and secure. It's not fair that I had to put up with the head ache an hour later stuck somewhere for something I didn't do.
8/26/2017
Randall M. VERIFIED CUSTOMER
Pablo is awesome. He is always very friendly and knowledgeable
8/26/2017
Patricia T. VERIFIED CUSTOMER
Absolutely amazing! Always the best customer service!
8/26/2017
Cleve E. VERIFIED CUSTOMER
Pablo did a good job to address the airbag recall, but having had other service work done on my both by VW TDI's at other dealerships where my vehicle was returned to me washed, I was surprised that this wasn't the case at your dealership. Especially since this was a RECALL service that took time out of my day to schedule.
Then to make matters worse today, (the next day) I receive in the mail another RECALL 24CV. Why couldn't other recalls have been checked on while the vehicle was there or even better, when I scheduled the appointment? It has to be on your radar for current recalls! Now I have to do this all over again!!!!
8/26/2017
Kirk B. VERIFIED CUSTOMER
Good job!
8/25/2017
Francois W. VERIFIED CUSTOMER
Looking forward to it..
8/25/2017
EMILY F. VERIFIED CUSTOMER
Completely satisfied!
8/25/2017
Jeremy W. VERIFIED CUSTOMER
My main concerns were addressed. Although some questions were not answered. Experience from certified mechanics should have at least pointed me in the direction to get other issues with the car resolved.
8/25/2017
Brooke W. VERIFIED CUSTOMER
1. I was inundated with emails and text massages about this appointment- I think I received 7 emails in total.
2. I asked a question via text message and my question was apparently "not received"
3. I had to bring my vehicle in for service because VW screwed over the American public and the environment, and you really wanted to charge me $22.50 to fix a brake light, and $29 to replace the logo in the hub cap, which by the way, is a common occurrence with those because either the design is faulty or the product is sub par. you would think that it would be better for PR for VW if they perhaps offered a little extra, since I had to be without a car for a day, that they could have at least fixed the damn brake light.
8/25/2017
Joseph L. VERIFIED CUSTOMER
Friendly and efficient service.
8/24/2017
KY B. VERIFIED CUSTOMER
Thanks
8/24/2017
RYAN W. VERIFIED CUSTOMER
Great service from the very start. Thanks very much for the great experience!
8/24/2017
JACKIE R. VERIFIED CUSTOMER
Ryan was helpful and knowledgeable! Thank you for everything!
8/24/2017
Angela T. VERIFIED CUSTOMER
Thank you so much for the PROMPT and EXCELLENT SERVICE!!!!
8/24/2017
Maria-Romina W. VERIFIED CUSTOMER
Good job guys and thank you
8/24/2017
Nancy A. VERIFIED CUSTOMER
My service agent is great, the gal that made the appointment told me I would have to rent car and it would take 6 hours. It only took one hour and a half and so I didn't have to Rent-A-Car. I missed my physical therapy spot, because of this. I feel when the gal that books appointment should check with the tech person.
8/23/2017
Hayden H. VERIFIED CUSTOMER
Pleasant with the customer. Communicates well. He knows I trust his work until he shows me I shouldn't. He is not close to letting this customer down. If I had a business he could work for my company. ????
Hayden H
8/22/2017
Jeff R. VERIFIED CUSTOMER
Gary always provides excellent service and communication.
8/21/2017
DANIEL L. VERIFIED CUSTOMER
Brittany is amazing! Great customer service. Second time dealing with her and everything was top notch!