I stated that the radio didn't work, and that I thought it was the code. They gave it back to me without the radio working. Other than that, it is running better than ever. That's $3,000 later though.
11/21/2017
DENNIS Y. VERIFIED CUSTOMER
Great customer service! I appreciate having a loaner vehicle and service updates via text and email.
11/21/2017
Alexander S. VERIFIED CUSTOMER
For some reason, my brakes got thicker since last visit, also my 3tires wore off evenly since last visit but one tire had same thread. Very surprising to me. I am not sure now that someone actually did measurements.
11/21/2017
BOBBY B. VERIFIED CUSTOMER
No matter how busy Brandy always delivers exemplary customer service!
11/21/2017
LARRY D. VERIFIED CUSTOMER
I was there over three hours for an oil change, inspection and tire rotation . I was told that the car wash people were running behind which is fine. However when I got my car how close to 5 PM, the car had never been washed. This was the first time this is ever happened.
11/21/2017
Robin W. VERIFIED CUSTOMER
Thanks for the 2017 MDX loaner.
11/20/2017
James P. VERIFIED CUSTOMER
Sabrina was very good about updating us on the car diagnosis, and repairs. We very much appreciated the tremendous communication. We are also appreciative of the loaner car and speed of repairs. Over all we have been very satisfied.
Thanks.
11/20/2017
Jonathan H. VERIFIED CUSTOMER
Brandy was great! Good communication through the repair process
11/19/2017
Petr P. VERIFIED CUSTOMER
Good professional services
11/19/2017
Sylvia B. VERIFIED CUSTOMER
Brandy provided excellent an customer experience
11/19/2017
Suzanne H. VERIFIED CUSTOMER
James is always efficient courteous and informative! A pleasure to work with
11/19/2017
Sarah K. VERIFIED CUSTOMER
James is always cheerful and very helpful.
11/19/2017
Jillian I. VERIFIED CUSTOMER
I was told service would take an hour possibly an hour and a half. After just over two hours I had to glad down another member of your staff (not Brandi as I couldn't find her) he went and checked and my vehicle had been done, he checked me out. Brandi hasn't noted the account properly so I was almost charged twice as much as we had agreed then when I got my car that I had made sure was empty so it could be vacuumed it was only vacuumed out in the very front and had been washed but not completely. I come to Acura and pay much more than just lube for the service and personal attention so this was a very disappointing trip!
11/18/2017
Reese L. VERIFIED CUSTOMER
Cost of oil change seems high.
Charged for tire rotation and balance even though they recommended new tires.
11/18/2017
TUO K. VERIFIED CUSTOMER
Thank You
11/18/2017
Terri J. VERIFIED CUSTOMER
I had the same great service that I have always received since going there
To have my car serviced. Today was my first day with Jerry
and he did great.
11/18/2017
Anthony J. VERIFIED CUSTOMER
I was served by Brandy Young and she was absolutely delightful to work with! It was painless and totally enjoyable! Thank you Brandy and Acura of Portland!!!????????
11/18/2017
Emmanuel S. VERIFIED CUSTOMER
Yes I had a great experience at the dealership, I appreciate all the staffs who involved to get my car ready for the road. Specially, Mason and the lady who got me back to my place after dropping my car. Sorry, I forgot her name. It was a great service all round.
Thank you all
Emmanuel