I like the part of your service, when you detail the car. Unfortunately I had a somewhat messy kid car before going into the shop... I received a loaner car that was also somewhat of a messy kid's car and when I came back to receive my car after 3 days I had a messy kid car...
So I like the car detailing that normally you provide but for this time around I was just stuck with messy kid car...
Note I really do appreciate your costomer service, I did 2 vehicles this year for 200,000 Mile tune up and I am very happy with the quality of your work..
11/8/2017
Constance K. VERIFIED CUSTOMER
Brandy is very professional and courteous!!
She is an asset to your company.
11/8/2017
Lena A. VERIFIED CUSTOMER
Miguel Zanbrano provided exceptional customer service every time I worked with him. He deserves
Notoriety. Five star customer service!! I hope this gets to his supervisor! Thank you Miguel!!!
11/8/2017
Barbara M. VERIFIED CUSTOMER
Hollie was very clear and thorough.
11/8/2017
Robert Z. VERIFIED CUSTOMER
Outstanding experience today working with Hollie on my service visit. From check in to updates to completion. Everything went very well. I was even called after I originally made the appointment to let me know a part had to be ordered and was rescheduled to the following day. My time was respected. Thank you Hollie and the team.
11/8/2017
Karyn B. VERIFIED CUSTOMER
Thank you for not only getting it done, but getting it done well timely. The extra hoops you jumped through were appreciated.
11/8/2017
Derrick M. VERIFIED CUSTOMER
Very professional and prompt service
11/8/2017
Elezaveffa S. VERIFIED CUSTOMER
I was not told about the services my vehicle would be getting and didn't get an estimate of the coat before it was done. The service took alot longer than I was told it would take. Probably my last time takin it there due to the unsatisfactory service I get each time I come there
11/8/2017
Rich W. VERIFIED CUSTOMER
Hollie is great to work with.
11/7/2017
William P. VERIFIED CUSTOMER
I said all of this in the survey but I thought I'd post it here too.
I didn't feel like I was listened to. My concerns were initially dismissed and required some pushing to get investigated. After the issues I raised were finally addressed, observations I made when I put the vehicle up on a lift myself were denied. I do suspect the diagnosis provided is correct, or at least part of the problem, however, the way I was treated resulted in a lack of trust, so I decided not to go forward with the repairs at **** Hannah.
In addition to the lack of trust, when the diagnosis was delivered to me, I felt a sense of victory from the service manager because they felt that I had been proven wrong after I had been pushing for a deeper investigation of issues with my vehicle. I felt that I had been forced to be an **** to get adequate service and that it was held against me. This is not how I want to be treated in any situation, and especially when I’m ready to drop $2.5k on a car service. After these experiences I will not be returning **** Hannah Acura.
11/6/2017
Luann P. VERIFIED CUSTOMER
Great job as always! Love Acura of Portland service Dept!
11/6/2017
Steven C. VERIFIED CUSTOMER
Very friendly service from the beginning to the end!!!
11/6/2017
Sandy G. VERIFIED CUSTOMER
Great customer service. Thanks Brandy and team
11/6/2017
Ephril N. VERIFIED CUSTOMER
Brandy was great! Though I waited over a hour just for a car wash.
11/6/2017
Jesssica Y. VERIFIED CUSTOMER
Jerry was professional & personable, took care of my vehicle expeditiously. We just moved from Texas & I was concerned about going to a new service department but the service was excellent & we are happy to be in such good hands!
Jessica
11/5/2017
Steve C. VERIFIED CUSTOMER
Very efficient and friendly.
11/5/2017
Yvette M. VERIFIED CUSTOMER
Knowledgeable and friendly!!
11/5/2017
Marshall R. VERIFIED CUSTOMER
Mason was dope.
11/5/2017
Tim C. VERIFIED CUSTOMER
He did good
11/5/2017
Josh M. VERIFIED CUSTOMER
I always enjoy visiting the helpful curtious people at **** Hanna. Thank you for being there for me.