I am so upset, disappointed, disgusted, outraged with the dealership of **** Hannah of Portland. My husband went on Friday to have Service completed on my car. He waited there. We normally don't wait but get a loaner car. Since it only need to know oil change my husband thought he would just hang around. After about 20 minutes or so He got up and started walking around The dealership. And the cops were called on him. Not one but two were called.
I find it hard to believe that a customer of **** Hannah for over seven years needs the cops called on them when the car gets serviced. Especially since we brought in numerous friends and family members to purchase vehicles there.
There weren't any signs anywhere saying that people could not walk when my husband was. I have to say that there are no words of what you guys did.
Put yourself in my husband shoes and see how you would feel. I'm really thinking about selling this car and purchasing something else. I will never purchase another Acura again.
9/3/2017
SHERRY B. VERIFIED CUSTOMER
Very informative and a wonderful attitude !!!!
In every aspect of my needs are alway seamlessly taken care of !!
Thanks to the wonderful people that work so hard to make this happen!!
Sherry
9/3/2017
Ching C. VERIFIED CUSTOMER
Great service. Very friendly.
9/3/2017
MIGUEL Z. VERIFIED CUSTOMER
Miguel is the best! He is a service god and looks like one, Buddha is a god right?
9/3/2017
Shelly A. VERIFIED CUSTOMER
I had called to make my appointment 2 weeks ago. When I got there they did not have me in the system but took me anyway, which I was grateful for since I come from the westside. My only complaint was the email I got while sitting in the waiting room to review all the charges and approve/decline things did not match what we had talked about. What we had talked about and I approved verbally is what showed up on the final bill but the discrepancy was almost 400.00 different from what was sent to me. I do like the new system but it needs to interface better with what is on the technicians screen
9/3/2017
Daniela C. VERIFIED CUSTOMER
I love the new system that sends you the link with the recommended repairs. That gives me time to really make my decision without feeling pressured to do accept services that I am not ready for.
9/3/2017
Matthew L. VERIFIED CUSTOMER
Always great
9/3/2017
Nicholas S. VERIFIED CUSTOMER
Great job on communication and pleasant to deal with
9/3/2017
Jim D. VERIFIED CUSTOMER
Will is always very helpful and professional. I have never had an unpleasant experience at **** Hannah's Acura.
9/3/2017
Deborah C. VERIFIED CUSTOMER
The transmission in this "premium car " is still not fixed. The driving experience is not pleasant as the pictures in the Acura advertising shows. It hesitates every time I accelerate. This is not normal. Acura company is not correct.
9/3/2017
Anthony U. VERIFIED CUSTOMER
The only issue I have is they forget to place a new sticker for when the next oil change is due
9/2/2017
Makenna L. VERIFIED CUSTOMER
Will was great!
9/2/2017
Belinda M. VERIFIED CUSTOMER
Thank you again????
9/2/2017
Janhavi R. VERIFIED CUSTOMER
Will wahlin was excellent as usual. I thank him for his professionalism, timeliness and courtesy.
9/2/2017
Stan O. VERIFIED CUSTOMER
Mason was professional and pleasant and made sure all my service needs were met. Has the capabilities to become like the master Sam Berglund.
9/1/2017
George M. VERIFIED CUSTOMER
Great service!
9/1/2017
Angelena B. VERIFIED CUSTOMER
You all haven't recently serviced my vehicle in the last month so i don't know what you're referring to. And please remove me from your texting list; you all send me info in the mail, you email me, you don't have to text me too, its ANNOYING.
9/1/2017
Esther L. VERIFIED CUSTOMER
We usually go to Ron Tonkin Acura because that's where we bought the car but have been to **** hanna a couple times due to scheduling conveniences. I saw Sabrina both times and am very impressed with her professionalism as well as sweet demeanor. I think we will be coming back to **** Hanna's Acura for our next service.
Thank you!
Esther
9/1/2017
Kent F. VERIFIED CUSTOMER
Very professional. Thank you.
8/31/2017
Sandy S. VERIFIED CUSTOMER
Very happy with Mason. Work was done in a timely fashion and under estimate