I felt a little blind sided by being charged the full amount of the b 1 maintenance when I really only needed an oil change and an air filter. When I tried to express that and my concern for being charged almost 200 dollars, the cost went down about forty dollars. Being that there’s the coupon for first time oil change, and that I did not get wipers or my e brake serviced, i guess I don’t understand why I paid 157$ and it’s left me feeling a bit salty. I tried my best to communicate my wants and be clear about them, but I guess I didn’t realize how much I overplayed until I had already left. I have always been satisfied with the service at **** Hannah acura, this time I just felt there was trouble with communication.
8/28/2019
James B. VERIFIED CUSTOMER
Wonderful service as always. Caleb did a great job!
8/28/2019
Lily V. VERIFIED CUSTOMER
????
8/28/2019
Rosalie C. VERIFIED CUSTOMER
Good
8/28/2019
TAMMY K. VERIFIED CUSTOMER
When calling to schedule the appt and being specific it was a B1 service would be good to receive an estimate. I assumed B1 was a basic oil change and was. It expecting a $200 bill. Also, the service was just shy of 2 hours which seems a bit excessive when quoted 90 minutes at most. The car wasn’t vacuumed and communication was lacking. Overall I was disappointed with the service.
8/28/2019
Christopher M. VERIFIED CUSTOMER
Caleb is thorough thoughtful and knows customer service well.
8/28/2019
Eleasa N. VERIFIED CUSTOMER
James Crawford is friendly and efficient, ready to answer my questions and meet my expectations always. I trust James to tell me the truth about what service I need, and don’t need. He is my go to guy and I appreciate his expertise and customer service.
8/27/2019
Sean M. VERIFIED CUSTOMER
Always treated really well here!
8/27/2019
Cecile N. VERIFIED CUSTOMER
Caleb was super personable. He was very thorough and explained critical concerns on my car. He gave me discounts on the services and save me 10% overall. Very appreciative that he honored discounts.
8/26/2019
Melissa S. VERIFIED CUSTOMER
Both Kaleb, and Rob provided the upmost customer service ever! They’re the reason I’ll bring my car back for service.
8/25/2019
Jodene R. VERIFIED CUSTOMER
Great timely service
8/25/2019
Bruce B. VERIFIED CUSTOMER
Brandy was on top of everything, had thorough knowledge regarding a recall issue and a possible problem unique to the paint on my MDX. She covered all the bases.
8/24/2019
Jeffery B. VERIFIED CUSTOMER
Brandy is always friendly, and thorough. She lets me know what needs to be done, when it need attention. She also adds a little info about performance Acura every time. I know she aspires to have the best driving experience and continues to work hard for your company to earn customers trust. She would be great as a salesperson/finance, or even service manager at one of your many dealerships.
8/24/2019
KATHLEEN S. VERIFIED CUSTOMER
She was great. Really helpful and kind and went out of her way to help. I was really stressed out because my car had quit running and had to be towed in. Thanks so much Hollie!!!
8/24/2019
Andy T. VERIFIED CUSTOMER
Thank You for your excellent jobs
8/23/2019
Paula M. VERIFIED CUSTOMER
Thank you for completing job before noon.
8/23/2019
Sandra M. VERIFIED CUSTOMER
Great job...thanks.
8/22/2019
Robert S. VERIFIED CUSTOMER
A very comfortable experience. All service items addressed and explained.
8/22/2019
STEVE M. VERIFIED CUSTOMER
Thank you so much.
8/21/2019
DOROTHY F. VERIFIED CUSTOMER
He is personable. Explains what knows and finds answers with what he doesn't.commumication and customer service are good.