Exceptional service. Caleb is incredibly efficient and knowledgeable
7/12/2019
Vivian S. VERIFIED CUSTOMER
Today Rob went above a typical customer service experience for me. My car battery died and unbeknownst to me the warranty for it expired two weeks ago. Also my car is not an Acura but a Hyundai. And although I bought it there he found me a battery specific to my car promptly. I also thought I had until Friday before that warranty expired. On my behalf, he pleaded my case with his supervisor and they graciously provided a new battery at no cost to me. He kept me informed of everything and although I dropped my car for a later pickup, he had it ready far before I needed to pick it up. The entire service department was friendly and professional. Multiple times I was offered a beverage and snacks. Thank you Rob and the team at **** Hannah Acura.
7/11/2019
CHRIS H. VERIFIED CUSTOMER
Later that day, the car had the same VTM-4 error and drove wildly and veered right. So the problem has not been identified or fixed despite the fluid exchange. Lets try this again, pleaese.
7/11/2019
Bruce H. VERIFIED CUSTOMER
Hey Noah, just wanted to say thanks for making the car repair go smoothly. It's never convenient and always seems to cost a bit more than you were planning. So I appreciate you getting it done as quickly as you could, getting us the loaner, and knocking a bit off the total. The car drove great on the way home even though the traffic was horrible. Thanks again! Bruce & Stacy Hassold
7/11/2019
Joshua M. VERIFIED CUSTOMER
Very helpful
7/11/2019
Deborah F. VERIFIED CUSTOMER
I have been somewhat disillusioned with Acura, and was considering switching brands soon. But my last 3 visits to the service department, specifically working with Brandy, have changed my mind! The level of service and care I received far exceeded my expectations. Brandy was thoughtful, kind, professional and a delight to work with. In her absence Hollie stepped in and was equally as delightful. I’m grateful for the service I received. I do hope that both Brandy and Hollie will receive big accolades for being wonderful!
Thank you-
Deborah F
7/10/2019
LAWASHIA S. VERIFIED CUSTOMER
Rebekah is always so awesome and welcoming when I come in for service!!!
7/9/2019
Raul R. VERIFIED CUSTOMER
All was great awesome service
7/9/2019
Sharon S. VERIFIED CUSTOMER
Rebekah was very helpful and kind. She helped me every step of the way and explained everything clearly. I am very happy she helped me.
7/9/2019
Yueying D. VERIFIED CUSTOMER
Thanks for your service even it costed a lot for us to do those services.
7/8/2019
JILL M. VERIFIED CUSTOMER
She's awesome. Explaining everything so i understand.
Great asset to Acura.
All your service employees are great
7/8/2019
Terry W. VERIFIED CUSTOMER
Took the time on a,very busy day to understand my needs
7/8/2019
Steven D. VERIFIED CUSTOMER
Robert was professional and prompt. All the staff was helpful and friendly
7/8/2019
Angelo G. VERIFIED CUSTOMER
Awesome service! Always great.
7/7/2019
MATTHEW O. VERIFIED CUSTOMER
Rebekah was great. Somehow I scheduled my appointment at another Acura dealership. Instead of turning me away she was able to work me in and even get me a loaner car. Although it had to be my fault she said it was probably their scheduling error and wanted to make it right.
I live in Wilsonville so it isn’t easy for me to get to your dealership. I really appreciated her working with me. It was a huge timesaver.
7/7/2019
Alissa L. VERIFIED CUSTOMER
Hollie ****was great! My appointment happened on time and I was on the road promptly. It’s great that the WiFi in the waiting area is so fast. I was able to be productive while waiting. Nice facility and great service!
7/7/2019
Jan E. VERIFIED CUSTOMER
Hollie was very helpful and kind. I enjoyed talking with her.
7/7/2019
Robin T. VERIFIED CUSTOMER
Robert was very helpful and attentive.
7/7/2019
VIJAY M. VERIFIED CUSTOMER
I asked the service contact to have the rain wipers replaced and while taking the car into the, I saw him removing the inserts, and I see a scratch on the windshield due to running the wipers without the wipers during the aervice. They were only inserted when I checked them during the end of the service.