I felt like I was being pushed to buy repairs (parts) that I didn’t need, eg. filters that were replaced at considerable cost just 5 months and 7000 miles ago. Also, it is suspicious that my battery suddenly went dead when it had just been checked out as fine. I did pay for a new one, though disagree with a $30 charge to install which I was not told about. Visits like this remind me as to why I always went to my own mechanic with previous vehicles. How can I trust you in future visits?
3/14/2019
Lawashia S. VERIFIED CUSTOMER
Rebekah was great!!! She always make me feel welcome and I'm always super excited to bring my car in for service. Rebekah you are the best continue to shine????
3/14/2019
DANIEL P. VERIFIED CUSTOMER
Everything was perfect. Noah gave me a great experience. I will continue to have my vehicle serviced at **** Hannah Acura.
3/14/2019
STEVEN D. VERIFIED CUSTOMER
Brandy went above and beyond duty to make sure all my requests were met. James is always very professional and prompt. He also had a great personality that makes it fun to work with him.
3/14/2019
Daniil D. VERIFIED CUSTOMER
Rebekha provided the best experience a service department could offer in my opinion. Keep it up!
3/13/2019
Dixie W. VERIFIED CUSTOMER
Everything was top notch!
3/13/2019
ELEASA N. VERIFIED CUSTOMER
James Crawford always greets me with a smile. He is friendly, helpful, and efficient. I keep coming back thanks to his great service.
3/13/2019
Tommy T. VERIFIED CUSTOMER
Excellent
3/13/2019
Desiree W. VERIFIED CUSTOMER
Rebekah was friendly and easy to work with. She made the process easy and quick! I will definitely go back to her next time!
3/11/2019
Will M. VERIFIED CUSTOMER
Noah provided professional and timely service. He communicated with me every step of the way and kept me in the loop as the services progressed. He exceeded my expectations and made my experience with **** Hannah Acura easy and stress free.
3/11/2019
Sean M. VERIFIED CUSTOMER
Great, fast, professional, friendly
3/11/2019
Mythu D. VERIFIED CUSTOMER
Nice job
3/11/2019
Kate D. VERIFIED CUSTOMER
James is an absolute asset to your company. He is professional and stayed in constant communication with me about the status of my vehicle, even though it was being repaired by a third party. I saw how busy your service center is, yet I never had a hard time reaching James and getting answers to my questions. He is great at his job!
3/11/2019
Sharon H. VERIFIED CUSTOMER
Still working on issues with my car. Noah will check in warranty services and follow up on Wednesday.
3/10/2019
Sandra E. VERIFIED CUSTOMER
Excellent service and attention to detail by both Rebecca and James. In addition to the regular service, I was given the option to get a recall fixed that I had not planned for. Rebecca quickly found me a loaner and a MDX at that! I was able to get to my afternoon meeting without missing a beat.
I was comfortable in the waiting room; it is always well stocked, and I like the option to purchase food. I like the option of paying online and I like the text updates. The service department seems exceptionally well managed and customer-focused. It’s better than ever!
3/10/2019
Melanie J. VERIFIED CUSTOMER
As always, super happy with the service and professionalism.
3/10/2019
Agustin A. VERIFIED CUSTOMER
Excellent customer service as always and great service I got a new battery.
3/10/2019
Jorge T. VERIFIED CUSTOMER
I got an oil change and everything was fine until I got home and took my key off the key entry slot and it said “remove key” although it was removed and it did not let me lock my car, keep in mind when I took my car everything was fine and now it turns out I have to replace it although I did nothing to it and I have suspicion one of the employee did it because I also asked what was wrong with it and they said the key slot just went bad but I found a small piece of something in the slot but no one ever told me what was actually wrong with it.