Scott’s customer service skills are always top-notch and a significant credit to your organization. He should be commended for a job well-done.
10/8/2017
Tami M. VERIFIED CUSTOMER
The service was amazing
10/8/2017
Jennifer M. VERIFIED CUSTOMER
Car wash wasn't that great....but it was free!
10/8/2017
Shirley J. VERIFIED CUSTOMER
A little longer than usual for oil change. appointment at 1:15 ...didn't get my car until 3 p.m. Maybe just a busier day....
10/7/2017
Gregory H. VERIFIED CUSTOMER
Super friendly and professional, spoke with enthusiasm!
10/7/2017
Gassan F. VERIFIED CUSTOMER
Brandon was fantastic. He kept me informed and always delivered what he promised
10/7/2017
Hesther T. VERIFIED CUSTOMER
he was polite, calm & helpful. So was the service tech that helped figure out why the car made noise. Good staff
10/7/2017
Rick W. VERIFIED CUSTOMER
Great Job guys!
10/7/2017
Michelle W. VERIFIED CUSTOMER
Tyler was very personable and great with my kids.
10/6/2017
James M. VERIFIED CUSTOMER
Excellent service Chrissy is wonderful
10/6/2017
Vernon W. VERIFIED CUSTOMER
Customer service okay, but repair costs are horrible. $288 to replace a $12.00 seal and the total time on the rack was 1 hour. Unsatisfactory repair cost and doubt if I’ll purchase another vehicle from **** Hanna Toyota.
10/6/2017
Eric B. VERIFIED CUSTOMER
Tyler was very nice and professional. He went above to have someone return my van to be to help with the added inconvenience of having this service done. However, when I got in to drive it, my clock was 38 minutes fast, the air condition was on Max cold with fans blazing, and the radio was not blasting but loud enough to startle (much louder than I'd ever leave it). Also my daytime running lights were turned off, which I never do.
10/5/2017
Gary L. VERIFIED CUSTOMER
Nice job
10/5/2017
Megan H. VERIFIED CUSTOMER
Brandon and also pick up guy were very accommodating and caring
10/5/2017
Daniel C. VERIFIED CUSTOMER
Good service
10/5/2017
Judy B. VERIFIED CUSTOMER
Great service!
10/4/2017
Lin S. VERIFIED CUSTOMER
Brandon & all your employees have always been very anxious to help & to inform me of the special perks, like a courtesy wash, etc.
10/4/2017
LYNNETTE M. VERIFIED CUSTOMER
I go to you guys because I trust you guys. I've always had a wonderful experience. In fact I live 5 mins away from the Chehalis WA Toyota and Id rather drive 45 mins to bring my vehicle to you guys. I just spent close to $900 getting my truck fixed with you guys. First I brought it in for a oil change and because I was having a weird noise that I wanted looked at/ found. I paid the $130 for a tech to go under my hood to find the issue. I was told by the first lady that they located the problem and that fixing it would fix the noise. So I went ahead and fixed it. Paid close to $700 on that drove my truck off the lot and surprise to me the noise that I was told would be fixed is still the same noise I originally brought it in for. I picked my truck up close to closing so by the time I noticed the noise you guys were closed. I e mailed Scott in the service dept. and I'm hoping you guys can make things right since I've already paid the $130 to have it looked at it the 1st place. I have faith that you all will, seeing how I have been going to you guys for 3+ years now and I always have my vehicle serviced by you guys.
Thank you
The Murillo Family
10/4/2017
MARIE M. VERIFIED CUSTOMER
Quality service - car was completed several hours before expected. Thanks!