Chrissy provided good information to help me plan for the expected completion for my vehicle. That way I could utilize my own time optimally. Very nice to elderly client, also.
7/19/2019
Steven S. VERIFIED CUSTOMER
Crissy was so polite and excellent!
7/19/2019
Carolyn M. VERIFIED CUSTOMER
They were great and did a fabulous job. Elizabeth and other girls were very helpful. Thank you. Carolyn M
7/19/2019
Steve A. VERIFIED CUSTOMER
I am very frustrated with my experience at **** Hannah Toyota. Not so much with Renee but with the first person the I spoke with. First I brought in a coupon for a $34.99 basic oil change from your website. The first person told me that it isn’t for synthetic and I told her I knew that and I didn’t need synthetic. She then told me that because the oil is a synthetic blend the coupon wasn’t valid. I thought that was a poor explanation but I didn’t want to argue and I asked her what the price without coupon would be and she said around $44. I agreed to that and thought that would be that. When Renee called she said I was good to pick up and when I went to pay the bill was $80. Mind you this is for a little 09 Corolla. My Tacoma (that I had serviced there earlier this month) doesn’t even cost that much. Renee even told me I got the coupon rate! I would hate to see what full price is!? I shouldn’t have paid and discussed it further but I was pretty irritated at that point. I don’t blame Renee but I think there was a communication break down from when the car was dropped off and when it was handed down the line. This was really a disappointing experience and will most likely not be coming back.
7/19/2019
Joshua K. VERIFIED CUSTOMER
Not a lot of communication seems to happen at **** hannah. Was scheduled appointments only to show up and tech was off. Me making calls for updates on my vehicle.
7/19/2019
CHRISTOPHER S. VERIFIED CUSTOMER
Great job!!
7/19/2019
Lori C. VERIFIED CUSTOMER
This vehicle is no longer mine. I sold it to my daughter and son in law. Please get the information changed into their name. You might want to send this to them.
7/19/2019
Mychael B. VERIFIED CUSTOMER
Liz was great!!!
7/19/2019
Robert B. VERIFIED CUSTOMER
Great service as always!!
7/19/2019
Jessica V. VERIFIED CUSTOMER
Renee was personable and honest. Nice traits to have.
7/18/2019
John A. VERIFIED CUSTOMER
Very poor communication
7/18/2019
Heather B. VERIFIED CUSTOMER
Elizabeth went above and beyond today answering my questions, even though she was incredibly busy! I'll be coming back and requesting her because of her positive, honest attitude. Thanks Elizabeth!
7/18/2019
Tim C. VERIFIED CUSTOMER
She was kind, Efficient and patient with me and my kiddos! She is great!
7/18/2019
Ruth G. VERIFIED CUSTOMER
Chrissy was very nice, professional and I feel she did a great job. I would definitely have her as my technician again.
7/18/2019
Cindy S. VERIFIED CUSTOMER
Renee was phenomenal. She walked me through each step and wanted to make sure that I understood the process and maintenance that was occurring. She also checked to make sure I made it to my destination and that I was not stranded without a car. She went above and beyond her job.