Dick Hannah Toyota Auto Repair Service

Elizabeth was excellent with customer service, and I absolutely recommend her.

I would like a call to discuss my bad experience

here were several things that I found disappointing about this service visit. This was our first experience with the service department after purchasing the vehicle and I am very upset about my experience. First, I called in the morning after we noticed we had a flat tire and was told my call would be returned and it wasn't. That afternoon, after we used the fix-a-flat, I decided to bring the car in to be sure the tire was safe. The service rep (Renee) was dismissive and condescending. She tried to tell me if the tire was not currently flat, it looked fine. After I convinced her I would like the tire looked at, she had the car moved to the service area and said she would let me know shortly what the verdict was. It was almost an hour later when I finally peeked out to see what was going on as I had an appointment to be at. I was told the sensor in the tire had been destroyed by the fix-a-flat and there was a nail in the tire. When they pulled the ball out of the tire, all the fix-a-flat came out, so she initially told me the tire had to be replaced and that none of this was covered under any of our service agreements. She then argued with me about whether or not the car had a spare tire and changed her tune when she heard me talking about the poor service and argumentative nature she displayed. She then checked with the service garage again to see how we could get on our way. One positive is that she got us a discount on a rental car for the night as we had to leave our vehicle overnight. I was now VERY late to my appointment due to all of the delays, but at least the car was being repaired. She told me she would call the next day before additional work was done above what she quoted me (the price of replacing the sensor in the tire). About 12:30 today, I called as I hadn't heard anything and needed to plan for exchanging the rental for our car. I left a message. I still hadn't heard anything and called again around 1:30. I had to leave a message again. Renee called back about 15 minutes later and said she had called multiple times and left a voice mail stating that the work we discussed the previous evening was done this morning. She was extremely rude and condescending and I was very upset after I got off the phone with her. I immediately called my fiance to see if she had called him. He found that she had called once around 12:30 and left a message on his voice mail only after I had first called. She only made one call not several. We can show the call record if needed.

Chrissy was great help!

Very satisfied with are service and Crissy was great to work with!

Very good

She did a great job considering she was the only one there trying to deal with quite a few things at once.

Awesome service. Thanks, Crissy!

Awesome job!

First time using the service dept., it was a good experience.

All was good..thank you.

Was very helpful.

Thank you! awesome job!!!

Nice gal. Kept me informed the through the whol process

Very very efficient but tone of voice was not very pleasant.

Service was fast and prompt. Everyone was friendly. Renee called me hours before the vehicle was originally suppose to be done to let me know it was ready to be picked up already! Thank you!

I had two cars serviced, they forgot to give a wash card for the second car. I scheduled a week ago and asked if there was any recalls on the Prius or the sienna and at the end of the day today they said there is a recall on the Prius, a software update, and that I'd have to come in another time because it would take a few hours after I had both cars at the dealership all day beginning at 8:30 am. Really inconvenient. I recently had my Ford over at the Ford dealership to be serviced and received a lot better experience. Also, the Toyota staff seemed very very abrasive... Almost kill them with kindness and not genuine. It was hard to connect and feel valued at all. I'll be taking my service to Toyota a dealer near Portland next time, even though it's an extra 45 min drive... it's cheaper for an oil change (even with gas cost) and they really value you as a customer and desire establishing a relationship (most important to me). Oh and the manager Chrissy said, oh you can come back and get the second coupon... As I was in line at the car wash... She's like oh I can uh give you two car wash coupons. That doesn't cut it at all, it felt more like an insult at that point to restore the relationship and feel valued. I'll be leaving a Google review.

Quick and easy. Thank you

Luv this place!!

We made an appointment and do not feel as though we were a priority I told them what the problem was. I feel as though the part should’ve been on hand and ready to be installed The part ended up being in stock but throughout the whole process it seemed as though the person relay any information was clueless The part was installed correctly and is working properly and I’m thankful for that I just don’t feel as though I was treated as a priority I felt as though I was at the bottom of the list