Elizabeth was great. The problem was that the original service coordinator quit the day after my service and no one followed up on the open quote for tires that he gave me. I had to call two weeks later only to learn that they had never been ordered as we had agreed. Even after connecting with Elizabeth, I had to call back to see if they had arrived. Follow up and follow through seems to be missing in your process.
5/1/2019
Samuel F. VERIFIED CUSTOMER
The customer service was top-notch, the helpfulness of everyone who worked with was very professional, and the staff themselves were friendly and very approachable. Well done **** Hannah Toyota.
5/1/2019
James -. VERIFIED CUSTOMER
Elizabeth was very thorough and nice.
5/1/2019
Karen G. VERIFIED CUSTOMER
Crissy Loran has always been a great person to work with, she is very friendly all the times that I have worked with her
5/1/2019
GAY S. VERIFIED CUSTOMER
Appreciate the attention to a new tire that was not performing as expected. Thank you.
5/1/2019
Harold S. VERIFIED CUSTOMER
Treated like a good customer well done
5/1/2019
SAMANTHA M. VERIFIED CUSTOMER
Fell flat on the little things, which make me nervous about the big thing, which is the service of the vehicle. Messed with all my interior settings like my lights and dash brightness. That's really petty and annoying. Also didnt complete the services I asked for and will have to make another trip in which is also annoying. No one even talked to me about the service, like what they did and how the car looked, just handed me a piece of paper. Overall just kinda put off, would rather take my car to Tower.
4/30/2019
Kirk A. VERIFIED CUSTOMER
Elizabeth was great thank you
4/30/2019
MATTHEW A. VERIFIED CUSTOMER
Very friendly and helpful, will definitely be back
4/28/2019
John H. VERIFIED CUSTOMER
Service tech was verry disrespectful i will not be recommending your service!
4/28/2019
Coylynne D. VERIFIED CUSTOMER
You guys did an excellent job
4/28/2019
GEORGE D. VERIFIED CUSTOMER
The service writers were very professional and pleasant to deal with today. Thanks.
4/27/2019
Elaine P. VERIFIED CUSTOMER
I appreciated providing a ride home and back to pick up my car. Also checking the air bags. Bless you all.
4/27/2019
Scott D. VERIFIED CUSTOMER
I think I already filled this outburst to make sure I want to be contacted by the service manager and depending on how that goes I might take it up with corporate.
4/26/2019
Roxanne V. VERIFIED CUSTOMER
Great Service very friendly.
4/26/2019
Roger F. VERIFIED CUSTOMER
Liz was great. Service was superb.
4/25/2019
Roberta W. VERIFIED CUSTOMER
I like it when they come out with a smile and she did
4/25/2019
Kristi A. VERIFIED CUSTOMER
I appreciate the customer service I received today!
4/25/2019
ROBERT S. VERIFIED CUSTOMER
Next time let me know during the service what is being found and any recommendations; not afterwards when i’m checking out.... it cost me an additional 1.5 hour wait. Don’t believe this was Chrissie’s Fault who had taken
A lunch vreak
4/25/2019
Jessica R. VERIFIED CUSTOMER
She was great and able to program my key quickly and I was able to pay over the phone and pick up my key in the sales department.
Great customer service...thank u so much!!!